Thomson Reuters Legal outage on 3 November 2026
Major outageAn email when it goes down, and when it’s back.
“Westlaw - Litigation Document Analyzer failures”
On 3 November, Thomson Reuters Legal had a major outage in which documents failed to be analyzed through the Litigation Document Analyzer feature in Westlaw US, from 15:50 to 17:47 UTC (1 h 57 min). The status page said a fix was implemented at 17:18, which is when the Westlaw US component's outage ended, and the incident was marked resolved at 17:47. Other services, including Sentry, U-Haul, HiBob and Aircall, also had problems at the same time.
Thomson Reuters Legal’s own incident page ↗- When
- 15:50–17:47 UTC
- How long
- 1 h 57 min
- Incident open on its page
- 15:50–17:47 UTC
- Components affected
- 1
- Thomson Reuters Legal, 30 days before
- 8 other outages
What broke when
From Thomson Reuters Legal’s own status page: when it moved each component into trouble, and back.
At the same time
Started in the hour before or during it
And 163 lesser-known services. Problems at the same time are a clue, never proof that one caused another.
Timeline
Times in UTC
- Investigating
- Westlaw - Westlaw US: partial outage
- Fix in place, monitoring
- Westlaw - Westlaw US: back to normal
- Resolved
Where this comes from
Stackpulse reads Thomson Reuters Legal’s official status page at legal-status.thomsonreuters.com every minute. The times above are when it reported the problem; the summary is written from its updates and checked against them.
Stackpulse isn’t affiliated with Thomson Reuters Legal. Names and logos belong to their owners.