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Service Degradation Affecting Customer Using Polycom Devices Going Offline
IssueStarted 2 days ago, affecting Devices (Softphones/Deskphones).
Read the updates on status.zoom.us ↗Components 302
1 with issues
- Zoom Blog
- Zoom Clips
- Zoom Canvas
- Zoom Events
- My Notes
- Zoom Subscriptions
- Zoom Workforce Management
- Zoom Survey
- Clinical Notes
- Zoom Tasks
- Zoom Video Management
- Zoom Hub
- Zoom Quality Management
- Zoom Paper
- Zoom Slides
- Zoom Sheets
- ZoomMate
- Zoom Node
- Zoom Whiteboard
Zoom Meetings 20
parts 
- Zoom Meetings
- In-Meeting Chat/Polling
- Archiving
- Live Transcription
- Closed Captioning
- Live Streaming
- Meeting Dial-in/Telephony
- Zoom Conference Room Connector
- Recording
- Zoom Meeting Invite
- SIP Connected Audio (SCA)
- Zoom for Intune
- Zoom Webinars
- Zoom AI
- SMS (Send meeting invite via SMS)
- PSTN
- Meeting Dial-out/Telephony
- AI Image Generation
- Real Time Media Streams (RTMS)
- Zoom Webinars Plus and Events
Zoom Chat 8
parts
- Zoom Chat
- Chat Messaging: Peer To Peer Messaging, History, Channels, Mobile Push Notifications
- User Profiles and Presence
- File Transfers: File, Video, Pictures, Voice
- Archive Message: Archiving IM message with Third-parties and Email Notifications
- Search
- Zoom AI
- Profile Card
Zoom Phone - NORTH AMERICA 9
parts
- Zoom Phone
- Calling (Inbound/Outbound)
- SMS/MMS (Inbound/Outbound)
- Devices (Softphones/Deskphones)
- BYOC - Premises
- Provider Exchange
- Emergency Calling
- Recording Service
- Hardware Phone
Zoom Website 12
parts
- Zoom Dashboard & Reporting
- Download Center & Clients
- Web Portal
- Web Client
- Zoom Rooms
- Integrations/Calendar/Plug-In/Add-In
- Zoom Learning Center
- Zoom Website
- Zoom Homepage
- Zoom Products
- Contact Sales
- Zoom AICW
Zoom Developer Platform 8
parts
- Web SDK
- REST API
- Marketplace
- Webhooks
- Developer Documentation Website
- Cloud Recording
- Dashboard
- Calling Out
Zoom Rooms 8
parts
- Zoom Rooms
- Zoom Rooms Digital Signage
- Zoom Workspace Reservation
- Zoom Visitor Management
- Workspace Reservation Dashboard & Reporting
- Translation
- Transcription
- Scheduling Displays
Zoom CX - NORTH AMERICA 13
parts
- Zoom Contact Center
- Voice (Inbound/Outbound)
- Video (Inbound/Outbound)
- Chat (Inbound/Outbound)
- SMS/MMS (Inbound/Outbound)
- 3rd Party Messaging/Social (Inbound/Outbound)
- Email (Inbound/Outbound)
- Outbound Dialers
- Remote Control
- AI Expert Assist
- Recording Service
- BYOC - Premises
- Cobrowse
Zoom Revenue Accelerator 18
parts
- Zoom Revenue Accelerator
- Deals
- Email Notifications
- Conversations
- Recordings
- Recording Transcription
- Transcription
- Analytics
- Accounts
- People
- Teams
- Coaching
- Scoring
- Coaching Activity Tracker
- AI Role Play
- Ask ZRA
- Forecast
- Engage
Zoom Phone - EMEA 10
parts
- Zoom Phone
- Calling (Inbound/Outbound)
- Devices (Softphones/Deskphones)
- BYOC - Premises
- Provider Exchange
- Emergency Calling
- Recording Service
- SMS/MMS (Inbound/Outbound)
- Native PSTN
- Carrier Platform
Zoom Phone - APAC 10
parts
- Zoom Phone
- Calling (Inbound/Outbound)
- Devices (Softphones/Deskphones)
- BYOC - Premises
- Provider Exchange
- Emergency Calling
- Recording Service
- Hardware Phone
- Native PSTN
- Carrier Platform
Zoom Phone - LATIN AMERICA 7
parts
- Zoom Phone
- Calling (Inbound/Outbound)
- Devices (Softphones/Deskphones)
- BYOC - Premises
- Provider Exchange
- Emergency Calling
- Recording Service
Zoom Phone - JAPAN 7
parts
- Zoom Phone
- Calling (Inbound/Outbound)
- Devices (Softphones/Deskphones)
- BYOC - Premises
- Provider Exchange
- Emergency Calling
- Recording Service
Zoom Phone - HONG KONG/CHINA 7
parts
- Zoom Phone
- Calling (Inbound/Outbound)
- Devices (Softphones/Deskphones)
- BYOC - Premises
- Provider Exchange
- Emergency Calling
- Recording Service
Zoom Phone - AUSTRALIA 9
parts
- Zoom Phone
- Calling (Inbound/Outbound)
- Devices (Softphones/Deskphones)
- BYOC - Premises
- Provider Exchange
- Emergency Calling
- Recording Service
- SMS/MMS (Inbound/Outbound)
- Live Transcription
Zoom Phone - Global 15
parts
- Web Portal (Admin/Users/Provisioning/Dashboard & Reporting)
- Third Party Contact Center Integration (Five9/Twilio/Talkdesk/inContact/Genesys)
- Integration (API/Webhook)
- Cisco Rooms registered to Zoom Phone
- Polycom Rooms registered to Zoom Phone
- Calling (Inbound/Outbound)
- Zoom Phone Node Service
- SMS
- Zoom AIC
- PSTN
- Voicemail/Recording/Call Log
- Zoom Phone
- Devices (Softphones/Deskphones) Issue
- Transcription
- PCI Integration
Zoom Virtual Agent - Global 8
parts
- Zoom Virtual Agent
- Voice Agent
- Chat Agent
- Admin Portal - Agent Provision
- Admin Portal - Knowledge Base
- Admin Portal - Reporting Service
- Admin Portal - Others
- Transcription
Zoom CX - EMEA 12
parts
- Zoom Contact Center
- Voice (Inbound/Outbound)
- Video (Inbound/Outbound)
- Chat (Inbound/Outbound)
- 3rd Party Messaging/Social (Inbound/Outbound)
- Email (Inbound/Outbound)
- Outbound Dialers
- Remote Control
- AI Expert Assist
- Recording Service
- BYOC - Premises
- Cobrowse
Zoom CX - APAC 12
parts
- Zoom Contact Center
- Voice (Inbound/Outbound)
- Video (Inbound/Outbound)
- Chat (Inbound/Outbound)
- 3rd Party Messaging/Social (Inbound/Outbound)
- Email (Inbound/Outbound)
- Outbound Dialers
- Remote Control
- AI Expert Assist
- Recording Service
- Voicemail
- Transcription
Zoom CX - JAPAN 11
parts
- Zoom Contact Center
- Voice (Inbound/Outbound)
- Video (Inbound/Outbound)
- Chat (Inbound/Outbound)
- 3rd Party Messaging/Social (Inbound/Outbound)
- Email (Inbound/Outbound)
- Outbound Dialers
- Remote Control
- AI Expert Assist
- Recording Service
- BYOC - Premises
Zoom CX - AUSTRALIA 13
parts
- Zoom Contact Center
- Voice (Inbound/Outbound)
- Video (Inbound/Outbound)
- Chat (Inbound/Outbound)
- 3rd Party Messaging/Social (Inbound/Outbound)
- Email (Inbound/Outbound)
- Outbound Dialers
- Remote Control
- AI Expert Assist
- Recording Service
- BYOC - Premises
- SMS (Inbound/Outbound)
- Transcription
Zoom CX - LATIN AMERICA 10
parts
- Zoom Contact Center
- Voice (Inbound/Outbound)
- Video (Inbound/Outbound)
- Chat (Inbound/Outbound)
- 3rd Party Messaging/Social (Inbound/Outbound)
- Email (Inbound/Outbound)
- Outbound Dialers
- Remote Control
- AI Expert Assist
- Recording Service
Zoom Mail 4
parts
- Calendar
- Zoom Scheduler
- Zoom AIC
Zoom CX - Global 21
parts
- Zoom Contact Center
- Web Portal (Admin/Users/Provisioning)
- Desktop Client (Supervisors/Agents)
- Web Client (Supervisors/Agents)
- Mobile Client (Agents)
- 3rd Party Integration Clients (e.g. Salesforce, ServiceNow, Zendesk, Meta)
- Reporting Service
- Developer Platform (APIs/Webhooks)
- Developer Platform (SDKs)
- Zoom Workforce Management
- SMS
- PSTN
- Provider Exchange (PEX)
- BYOC
- Zoom AIC
- Video Engagement
- Transcription
- PCI Integration
- CX Insight
- Cobrowse
- 3rd Party Messaging/Social (Inbound/Outbound)
Zoom Virtual Agent - APAC 2
parts
- Voice Agent
- Chat Agent
Zoom Virtual Agent - AUSTRALIA 2
parts
- Voice Agent
- Chat Agent
Zoom Virtual Agent - EMEA 2
parts
- Voice Agent
- Chat Agent
Zoom Virtual Agent - JAPAN 2
parts
- Voice Agent
- Chat Agent
Zoom Virtual Agent - LATIN AMERICA 2
parts
- Voice Agent
- Chat Agent
Zoom Virtual Agent - NORTH AMERICA 2
parts
- Voice Agent
- Chat Agent
Apps by Zoom 7
parts
- Slack
- Microsoft Teams
- Google Workspace
- Lti Pro
- Epic FHIR
- Microsoft OneDrive for Organizations
- Ellkay
Zoom Build Platform 3
parts
- Video SDK
- CoBrowse SDK
- Zoom AI Services API
Zoom Workflows 1
part
- Zoom AIC
Zoom Support 8
parts
- Knowledge Base
- Chatbot
- Ticketing
- Phone Support
- Zoom Community
- Chat Support
- Zoom Support Portal
- Zoom Learning Center
Last 90 days
1 incident · no reported issues 0.0% of the time
Jun 30 Today (UTC)
Recent incidents
Times in UTC
No incidents reported in the last 90 days.
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Where this comes from
StackPulse reads Zoom’s official status page at status.zoom.us every minute and keeps 90 days of what changed. We don’t test Zoom ourselves, so a problem shows here once Zoom reports it.
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