Thomson Reuters Legal outage on 20 October 2026
CriticalAn email when it goes down, and when it’s back.
“Minor Service Outage”
On 20 October, Thomson Reuters Legal had a critical outage affecting CoCounsel Legal's CoCounsel Core service in the US, which lasted about 1 hour 8 minutes, from 20:17 to 21:25 UTC. The status page first reported that CoCounsel was unavailable, then said at 20:48 that login access had returned while workspaces and files in the new CoCounsel experience in the US were still affected, until it marked the incident resolved at 21:25. Musixmatch and Amplitude also reported problems around the same time, and this was the second Thomson Reuters Legal outage in three days.
Thomson Reuters Legal’s own incident page ↗- When
- 20:18–21:26 UTC
- How long
- 1 h 8 min
- Incident open on its page
- 20:17–21:25 UTC
- Components affected
- 1
- Thomson Reuters Legal, 30 days before
- 4 other outages
What broke when
From Thomson Reuters Legal’s own status page: when it moved each component into trouble, and back.
At the same time
Started in the hour before or during it
And 108 lesser-known services. Problems at the same time are a clue, never proof that one caused another.
Timeline
Times in UTC
- Investigating
- CoCounsel Legal - CoCounsel Core - US: major outage
- CoCounsel Legal - CoCounsel Core - US: partial outage
- Resolved
- CoCounsel Legal - CoCounsel Core - US: back to normal
Where this comes from
Stackpulse reads Thomson Reuters Legal’s official status page at legal-status.thomsonreuters.com every minute. The times above are when it reported the problem; the summary is written from its updates and checked against them.
Stackpulse isn’t affiliated with Thomson Reuters Legal. Names and logos belong to their owners.