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Thomson Reuters Legal outage on 22 October 2026

Critical
Resolved · 07:45–11:11 UTC
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“Partial System Outage”

On 22 October, Thomson Reuters Legal had a critical outage of its HighQ Collaborate and Publisher instances in the UK, US, US Gov, APAC, EMEA, Canada, UAE and offshore regions, lasting 3 h 25 min from 07:45 to 11:11 UTC. The status page marked the incident resolved at 09:37, said the issue was mitigated at 3:38 Central Time, and attributed the unavailable instances and login issues to an infrastructure disruption. Alura, Musixmatch, MoonPay and Canvas by Instructure also reported problems at the same time.

Thomson Reuters Legal’s own incident page ↗
When
07:45–11:11 UTC
How long
3 h 25 min
Incident open on its page
07:45–09:37 UTC
Components affected
9
Thomson Reuters Legal, 30 days before
5 other outages

What broke when

Major outage
Partial outage
Degraded
HighQ - UK HighQ (Collaborate) HighQ - UK HighQ (Publisher) HighQ - APAC HighQ (Collaborate) HighQ - CAN HighQ (Collaborate) HighQ - EMEA HighQ (Collaborate) HighQ - OFFSHORE HighQ (Collaborate) HighQ - UAE HighQ (Collaborate) HighQ - USA HighQ (Collaborate) HighQ - USA Gov HighQ (Collaborate)
UTC 08:0009:0010:0011:00

From Thomson Reuters Legal’s own status page: when it moved each component into trouble, and back.

At the same time

Started in the hour before or during it

Thomson Reuters Legal Musixmatch Alura MoonPay Canvas by Instructure
UTC 08:0009:0010:0011:00

And 215 lesser-known services. Problems at the same time are a clue, never proof that one caused another.

Timeline

Times in UTC

  1. Investigating
  2. HighQ - UK HighQ (Collaborate): major outage
  3. HighQ - UK HighQ (Publisher): major outage
  4. HighQ - APAC HighQ (Collaborate): major outage
  5. HighQ - CAN HighQ (Collaborate): major outage
  6. HighQ - EMEA HighQ (Collaborate): major outage
  7. HighQ - OFFSHORE HighQ (Collaborate): major outage
  8. HighQ - UAE HighQ (Collaborate): major outage
  9. HighQ - USA HighQ (Collaborate): major outage
  10. HighQ - USA Gov HighQ (Collaborate): major outage
  11. Resolved
  12. HighQ - UK HighQ (Collaborate): back to normal
  13. HighQ - UK HighQ (Publisher): back to normal
  14. HighQ - APAC HighQ (Collaborate): back to normal
  15. HighQ - CAN HighQ (Collaborate): back to normal
  16. HighQ - EMEA HighQ (Collaborate): back to normal
  17. HighQ - OFFSHORE HighQ (Collaborate): back to normal
  18. HighQ - UAE HighQ (Collaborate): back to normal
  19. HighQ - USA HighQ (Collaborate): back to normal
  20. HighQ - USA Gov HighQ (Collaborate): back to normal

Where this comes from

Stackpulse reads Thomson Reuters Legal’s official status page at legal-status.thomsonreuters.com every minute. The times above are when it reported the problem; the summary is written from its updates and checked against them.

Stackpulse isn’t affiliated with Thomson Reuters Legal. Names and logos belong to their owners.

More

Is Thomson Reuters Legal down right now? · Everything that went down that day · What’s down now