Thomson Reuters Legal outage on 20 October 2026
CriticalAn email when it goes down, and when it’s back.
“Cocounsel now UK and EU Chats and uploads are failing”
On 20 October, chats and uploads failed in Thomson Reuters Legal's CoCounsel for the UK and EU, with a critical outage recorded from 10:40 to 12:18 UTC (1 h 38 min). The status page incident was open longer, from 07:47 to 12:17 UTC, and its update said the issues were due to an ongoing problem in Google's europe-west2 region. Musixmatch and Reservo also had problems at the same time.
Thomson Reuters Legal’s own incident page ↗- When
- 10:40–12:18 UTC
- How long
- 1 h 38 min
- Incident open on its page
- 07:47–12:17 UTC
- Components affected
- 2
- Thomson Reuters Legal, 30 days before
- 3 other outages
What broke when
From Thomson Reuters Legal’s own status page: when it moved each component into trouble, and back.
At the same time
Started in the hour before or during it
And 135 lesser-known services. Problems at the same time are a clue, never proof that one caused another.
Timeline
Times in UTC
- Investigating
- CoCounsel Legal - CoCounsel Core - UK: major outage
- CoCounsel Legal - CoCounsel Core - EU: major outage
- Resolved
- CoCounsel Legal - CoCounsel Core - UK: back to normal
- CoCounsel Legal - CoCounsel Core - EU: back to normal
Where this comes from
Stackpulse reads Thomson Reuters Legal’s official status page at legal-status.thomsonreuters.com every minute. The times above are when it reported the problem; the summary is written from its updates and checked against them.
Stackpulse isn’t affiliated with Thomson Reuters Legal. Names and logos belong to their owners.