Thomson Reuters Legal outage on 8 October 2026
Major outageAn email when it goes down, and when it’s back.
“CoCounsel and CoCounsel New Experience Latency and Errors”
On 8 October, Thomson Reuters Legal had a major outage from 14:09 to 16:14 UTC (2 h 5 min), with incident names also referring to latency, errors and degraded performance in CoCounsel and CoCounsel New Experience. The status page said Deep Research in Westlaw US and UK was timing out and not returning results, and it showed both Westlaw components affected from 14:08 until a fix was implemented at 16:00, before it marked the incident resolved at 16:13. Shopify, HubSpot, ElevenLabs, Litmus and several other services also reported problems at the same time.
Thomson Reuters Legal’s own incident page ↗- When
- 14:09–16:14 UTC
- How long
- 2 h 5 min
- Incident open on its page
- 14:08–16:13 UTC
- Components affected
- 2
- Thomson Reuters Legal, 30 days before
- 1 other outage
What broke when
From Thomson Reuters Legal’s own status page: when it moved each component into trouble, and back.
At the same time
Started in the hour before or during it
And 144 lesser-known services. Problems at the same time are a clue, never proof that one caused another.
Timeline
Times in UTC
- Investigating
- Westlaw - Westlaw US: partial outage
- Westlaw - Westlaw UK: partial outage
- Fix in place, monitoring
- Westlaw - Westlaw US: back to normal
- Westlaw - Westlaw UK: back to normal
- Resolved
Where this comes from
Stackpulse reads Thomson Reuters Legal’s official status page at legal-status.thomsonreuters.com every minute. The times above are when it reported the problem; the summary is written from its updates and checked against them.
Stackpulse isn’t affiliated with Thomson Reuters Legal. Names and logos belong to their owners.