Thomson Reuters Legal outage on 29 September 2026
CriticalAn email when it goes down, and when it’s back.
“CoCounsel New Experience Degraded Performance”
On 29 September, Thomson Reuters Legal's CoCounsel New Experience had a critical outage from 15:39 to 16:09 UTC, lasting about 30 minutes, during which it was reported as unavailable and then as having degraded performance. The status page gave a longer window: it opened the incident at 15:26, said a fix had been implemented at 15:44, and marked the CoCounsel Core US component as affected until the incident was resolved at 16:08. Nextech, Hostinger, Daxko and Brave also reported problems at the same time.
Thomson Reuters Legal’s own incident page ↗- When
- 15:39–16:09 UTC
- How long
- 30 min
- Incident open on its page
- 15:26–16:08 UTC
- Components affected
- 1
- Thomson Reuters Legal, 30 days before
- No other outages
What broke when
From Thomson Reuters Legal’s own status page: when it moved each component into trouble, and back.
At the same time
Started in the hour before or during it
And 71 lesser-known services. Problems at the same time are a clue, never proof that one caused another.
Timeline
Times in UTC
- Investigating
- CoCounsel Legal - CoCounsel Core - US: major outage
- Fix in place, monitoring
- CoCounsel Legal - CoCounsel Core - US: degraded performance
- Resolved
- CoCounsel Legal - CoCounsel Core - US: back to normal
Where this comes from
Stackpulse reads Thomson Reuters Legal’s official status page at legal-status.thomsonreuters.com every minute. The times above are when it reported the problem; the summary is written from its updates and checked against them.
Stackpulse isn’t affiliated with Thomson Reuters Legal. Names and logos belong to their owners.