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Is Genesys Cloud down?

Critical outage reported

From status.mypurecloud.com · checked 3 minutes ago · every 5 minutes

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As of 03:31 UTC on 12 November 2026, Genesys Cloud's status page reports a critical outage.

Last problem
Going on now
Problems, last 30 days
0
Typical incident
None yet
Longest in 90 days
None yet

Elevated Error Rates - EMEA (UAE)

Critical

Going on since Stackpulse started checking, 2 months ago, affecting EMEA (UAE).

Read the updates on status.mypurecloud.com ↗

Uptime

Genesys Cloud, last 30 days

0 %

100%50%0%
Oct 14 Today

No incidents, only maintenance, in the last 30 days.

Incidents

Started in the last 7 days

0

210
FSSMTWToday

This week Week before

No incidents in the last 60 days.

Recovery

Median time back online

None yet

1 h0
30 days ago Today

Nothing started and ended in the last 30 days.

Components 433

1 with issues

Platform 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Americas (Mexico)
  • FedRAMP
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • EMEA (Zurich)
  • EMEA (UAE) Critical
  • Asia Pacific (Osaka)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Identity & Access Management 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Inbound Calls 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
IVR 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
ACD Routing 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Outbound Calls 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
GenesysCloud Soft Phone 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Chat 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Agent Copilot 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Co-Browse 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Email 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Third-Party Digital Channels 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Self Service & Automation 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Voicemail 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Video 19 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
  • EMEA (ESR)
Workforce Engagement 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Recording 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Reporting 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Quality Management 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Data Sync Integrations 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Directory 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Fax 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Documents 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Web Messaging 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • FedRAMP
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)

Last 90 days

1 incident in 48 days tracked · no reported issues 0.0% of the time

Aug 15 Today (UTC)

Recent incidents

Times in UTC

No incidents reported since Stackpulse started checking.

All incidents on status.mypurecloud.com ↗

Having issues right now

All 668 services with issues

More in Communication

All 73 in Communication

Where this comes from

Stackpulse reads Genesys Cloud’s official status page at status.mypurecloud.com every 5 minutes and keeps 90 days of what changed. We don’t test Genesys Cloud ourselves, so a problem shows here once Genesys Cloud reports it.

Stackpulse isn’t affiliated with Genesys Cloud. Names and logos belong to their owners.

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