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Critical outage reported

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Elevated Error Rates - EMEA (UAE)

Critical

Going on since StackPulse started checking, 1 day ago, affecting EMEA (UAE).

Read the updates on status.mypurecloud.com ↗

Components 433

1 with issues

Platform 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Americas (Mexico)
  • FedRAMP
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • EMEA (Zurich)
  • EMEA (UAE) Critical
  • Asia Pacific (Osaka)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Identity & Access Management 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Inbound Calls 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
IVR 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
ACD Routing 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Outbound Calls 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
GenesysCloud Soft Phone 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Chat 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Agent Copilot 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Co-Browse 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Email 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Third-Party Digital Channels 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Self Service & Automation 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Voicemail 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Video 19 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
  • EMEA (ESR)
Workforce Engagement 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Recording 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Reporting 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Quality Management 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Data Sync Integrations 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Directory 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Fax 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Documents 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • FedRAMP
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)
Web Messaging 18 parts
  • Americas (Sao Paulo)
  • Americas (US East)
  • Americas (US West)
  • Americas (Canada)
  • FedRAMP
  • Asia Pacific (Mumbai)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Seoul)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • EMEA (Zurich)
  • EMEA (UAE)
  • Asia Pacific (Osaka)
  • Americas (Mexico)
  • Asia Pacific (Singapore)
  • EMEA (ESR)

Last 90 days

1 incident in 2 days tracked · no reported issues 0.0% of the time

Jun 30 Today (UTC)

Recent incidents

Times in UTC

No incidents reported since StackPulse started checking.

All incidents on status.mypurecloud.com ↗

Having issues right now

All 443 services with issues →

More in Communication

All 53 in Communication →

Where this comes from

StackPulse reads Genesys Cloud’s official status page at status.mypurecloud.com every 5 minutes and keeps 90 days of what changed. We don’t test Genesys Cloud ourselves, so a problem shows here once Genesys Cloud reports it.

StackPulse isn’t affiliated with Genesys Cloud. Names and logos belong to their owners.

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