# Genesys Cloud status > Critical outage reported. Genesys Cloud reports a critical outage: Elevated Error Rates - EMEA (UAE). Source: Genesys Cloud's official status page, https://status.mypurecloud.com/ - Status: critical (Elevated Error Rates - EMEA (UAE)) - Since: 2026-09-26 12:08 UTC - Checked: 2026-09-28 03:22 UTC, every 5 minutes - Page: https://stackpulse.app/services/genesys-cloud ## Components (433) - Americas (Sao Paulo) (Platform): online - Americas (US East) (Platform): online - Americas (US West) (Platform): online - Americas (Canada) (Platform): online - Americas (Mexico) (Platform): online - FedRAMP (Platform): online - Asia Pacific (Mumbai) (Platform): online - Asia Pacific (Sydney) (Platform): online - Asia Pacific (Tokyo) (Platform): online - Asia Pacific (Seoul) (Platform): online - EMEA (Dublin) (Platform): online - EMEA (Frankfurt) (Platform): online - EMEA (London) (Platform): online - EMEA (Zurich) (Platform): online - EMEA (UAE) (Platform): critical - Asia Pacific (Osaka) (Platform): online - Asia Pacific (Singapore) (Platform): online - EMEA (ESR) (Platform): online - Americas (Sao Paulo) (Identity & Access Management): online - Americas (US East) (Identity & Access Management): online - Americas (US West) (Identity & Access Management): online - Americas (Canada) (Identity & Access Management): online - Asia Pacific (Mumbai) (Identity & Access Management): online - Asia Pacific (Sydney) (Identity & Access Management): online - Asia Pacific (Tokyo) (Identity & Access Management): online - Asia Pacific (Seoul) (Identity & Access Management): online - EMEA (Dublin) (Identity & Access Management): online - EMEA (Frankfurt) (Identity & Access Management): online - EMEA (London) (Identity & Access Management): online - FedRAMP (Identity & Access Management): online - EMEA (Zurich) (Identity & Access Management): online - EMEA (UAE) (Identity & Access Management): online - Asia Pacific (Osaka) (Identity & Access Management): online - Americas (Mexico) (Identity & Access Management): online - Asia Pacific (Singapore) (Identity & Access Management): online - EMEA (ESR) (Identity & Access Management): online - Americas (Sao Paulo) (Inbound Calls): online - Americas (US East) (Inbound Calls): online - Americas (US West) (Inbound Calls): online - Americas (Canada) (Inbound Calls): online - Asia Pacific (Mumbai) (Inbound Calls): online - Asia Pacific (Sydney) (Inbound Calls): online - Asia Pacific (Tokyo) (Inbound Calls): online - Asia Pacific (Seoul) (Inbound Calls): online - EMEA (Dublin) (Inbound Calls): online - EMEA (Frankfurt) (Inbound Calls): online - EMEA (London) (Inbound Calls): online - FedRAMP (Inbound Calls): online - EMEA (Zurich) (Inbound Calls): online - EMEA (UAE) (Inbound Calls): online - Asia Pacific (Osaka) (Inbound Calls): online - Americas (Mexico) (Inbound Calls): online - Asia Pacific (Singapore) (Inbound Calls): online - EMEA (ESR) (Inbound Calls): online - Americas (Sao Paulo) (IVR): online - Americas (US East) (IVR): online - Americas (US West) (IVR): online - Americas (Canada) (IVR): online - Asia Pacific (Mumbai) (IVR): online - Asia Pacific (Sydney) (IVR): online - Asia Pacific (Tokyo) (IVR): online - Asia Pacific (Seoul) (IVR): online - EMEA (Dublin) (IVR): online - EMEA (Frankfurt) (IVR): online - EMEA (London) (IVR): online - FedRAMP (IVR): online - EMEA (Zurich) (IVR): online - EMEA (UAE) (IVR): online - Asia Pacific (Osaka) (IVR): online - Americas (Mexico) (IVR): online - Asia Pacific (Singapore) (IVR): online - EMEA (ESR) (IVR): online - Americas (Sao Paulo) (ACD Routing): online - Americas (US East) (ACD Routing): online - Americas (US West) (ACD Routing): online - Americas (Canada) (ACD Routing): online - Asia Pacific (Mumbai) (ACD Routing): online - Asia Pacific (Sydney) (ACD Routing): online - Asia Pacific (Tokyo) (ACD Routing): online - Asia Pacific (Seoul) (ACD Routing): online - EMEA (Dublin) (ACD Routing): online - EMEA (Frankfurt) (ACD Routing): online - EMEA (London) (ACD Routing): online - FedRAMP (ACD Routing): online - EMEA (Zurich) (ACD Routing): online - EMEA (UAE) (ACD Routing): online - Asia Pacific (Osaka) (ACD Routing): online - Americas (Mexico) (ACD Routing): online - Asia Pacific (Singapore) (ACD Routing): online - EMEA (ESR) (ACD Routing): online - Americas (Sao Paulo) (Outbound Calls): online - Americas (US East) (Outbound Calls): online - Americas (US West) (Outbound Calls): online - Americas (Canada) (Outbound Calls): online - Asia Pacific (Mumbai) (Outbound Calls): online - Asia Pacific (Sydney) (Outbound Calls): online - Asia Pacific (Tokyo) (Outbound Calls): online - Asia Pacific (Seoul) (Outbound Calls): online - EMEA (Dublin) (Outbound Calls): online - EMEA (Frankfurt) (Outbound Calls): online - EMEA (London) (Outbound Calls): online - FedRAMP (Outbound Calls): online - EMEA (Zurich) (Outbound Calls): online - EMEA (UAE) (Outbound Calls): online - Asia Pacific (Osaka) (Outbound Calls): online - Americas (Mexico) (Outbound Calls): online - Asia Pacific (Singapore) (Outbound Calls): online - EMEA (ESR) (Outbound Calls): online - Americas (Sao Paulo) (GenesysCloud Soft Phone): online - Americas (US East) (GenesysCloud Soft Phone): online - Americas (US West) (GenesysCloud Soft Phone): online - Americas (Canada) (GenesysCloud Soft Phone): online - Asia Pacific (Mumbai) (GenesysCloud Soft Phone): online - Asia Pacific (Sydney) (GenesysCloud Soft Phone): online - Asia Pacific (Tokyo) (GenesysCloud Soft Phone): online - Asia Pacific (Seoul) (GenesysCloud Soft Phone): online - EMEA (Dublin) (GenesysCloud Soft Phone): online - EMEA (Frankfurt) (GenesysCloud Soft Phone): online - EMEA (London) (GenesysCloud Soft Phone): online - FedRAMP (GenesysCloud Soft Phone): online - EMEA (Zurich) (GenesysCloud Soft Phone): online - EMEA (UAE) (GenesysCloud Soft Phone): online - Asia Pacific (Osaka) (GenesysCloud Soft Phone): online - Americas (Mexico) (GenesysCloud Soft Phone): online - Asia Pacific (Singapore) (GenesysCloud Soft Phone): online - EMEA (ESR) (GenesysCloud Soft Phone): online - Americas (Sao Paulo) (Chat): online - Americas (US East) (Chat): online - Americas (US West) (Chat): online - Americas (Canada) (Chat): online - Asia Pacific (Mumbai) (Chat): online - Asia Pacific (Sydney) (Chat): online - Asia Pacific (Tokyo) (Chat): online - Asia Pacific (Seoul) (Chat): online - EMEA (Dublin) (Chat): online - EMEA (Frankfurt) (Chat): online - EMEA (London) (Chat): online - FedRAMP (Chat): online - EMEA (Zurich) (Chat): online - EMEA (UAE) (Chat): online - Asia Pacific (Osaka) (Chat): online - Americas (Mexico) (Chat): online - Asia Pacific (Singapore) (Chat): online - EMEA (ESR) (Chat): online - Americas (Sao Paulo) (Agent Copilot): online - Americas (US East) (Agent Copilot): online - Americas (US West) (Agent Copilot): online - Americas (Canada) (Agent Copilot): online - Asia Pacific (Mumbai) (Agent Copilot): online - Asia Pacific (Sydney) (Agent Copilot): online - Asia Pacific (Tokyo) (Agent Copilot): online - Asia Pacific (Seoul) (Agent Copilot): online - EMEA (Dublin) (Agent Copilot): online - EMEA (Frankfurt) (Agent Copilot): online - EMEA (London) (Agent Copilot): online - FedRAMP (Agent Copilot): online - EMEA (Zurich) (Agent Copilot): online - EMEA (UAE) (Agent Copilot): online - Asia Pacific (Osaka) (Agent Copilot): online - Americas (Mexico) (Agent Copilot): online - Asia Pacific (Singapore) (Agent Copilot): online - EMEA (ESR) (Agent Copilot): online - Americas (Sao Paulo) (Co-Browse): online - Americas (US East) (Co-Browse): online - Americas (US West) (Co-Browse): online - Americas (Canada) (Co-Browse): online - Asia Pacific (Mumbai) (Co-Browse): online - Asia Pacific (Sydney) (Co-Browse): online - Asia Pacific (Tokyo) (Co-Browse): online - Asia Pacific (Seoul) (Co-Browse): online - EMEA (Dublin) (Co-Browse): online - EMEA (Frankfurt) (Co-Browse): online - EMEA (London) (Co-Browse): online - FedRAMP (Co-Browse): online - EMEA (Zurich) (Co-Browse): online - EMEA (UAE) (Co-Browse): online - Asia Pacific (Osaka) (Co-Browse): online - Americas (Mexico) (Co-Browse): online - Asia Pacific (Singapore) (Co-Browse): online - EMEA (ESR) (Co-Browse): online - Americas (Sao Paulo) (Email): online - Americas (US East) (Email): online - Americas (US West) (Email): online - Americas (Canada) (Email): online - Asia Pacific (Mumbai) (Email): online - Asia Pacific (Sydney) (Email): online - Asia Pacific (Tokyo) (Email): online - Asia Pacific (Seoul) (Email): online - EMEA (Dublin) (Email): online - EMEA (Frankfurt) (Email): online - EMEA (London) (Email): online - FedRAMP (Email): online - EMEA (Zurich) (Email): online - EMEA (UAE) (Email): online - Asia Pacific (Osaka) (Email): online - Americas (Mexico) (Email): online - Asia Pacific (Singapore) (Email): online - EMEA (ESR) (Email): online - Americas (Sao Paulo) (Third-Party Digital Channels): online - Americas (US East) (Third-Party Digital Channels): online - Americas (US West) (Third-Party Digital Channels): online - Americas (Canada) (Third-Party Digital Channels): online - Asia Pacific (Mumbai) (Third-Party Digital Channels): online - Asia Pacific (Sydney) (Third-Party Digital Channels): online - Asia Pacific (Tokyo) (Third-Party Digital Channels): online - Asia Pacific (Seoul) (Third-Party Digital Channels): online - EMEA (Dublin) (Third-Party Digital Channels): online - EMEA (Frankfurt) (Third-Party Digital Channels): online - EMEA (London) (Third-Party Digital Channels): online - FedRAMP (Third-Party Digital Channels): online - EMEA (Zurich) (Third-Party Digital Channels): online - EMEA (UAE) (Third-Party Digital Channels): online - Asia Pacific (Osaka) (Third-Party Digital Channels): online - Americas (Mexico) (Third-Party Digital Channels): online - Asia Pacific (Singapore) (Third-Party Digital Channels): online - EMEA (ESR) (Third-Party Digital Channels): online - Americas (Sao Paulo) (Self Service & Automation): online - Americas (US East) (Self Service & Automation): online - Americas (US West) (Self Service & Automation): online - Americas (Canada) (Self Service & Automation): online - Asia Pacific (Mumbai) (Self Service & Automation): online - Asia Pacific (Sydney) (Self Service & Automation): online - Asia Pacific (Tokyo) (Self Service & Automation): online - Asia Pacific (Seoul) (Self Service & Automation): online - EMEA (Dublin) (Self Service & Automation): online - EMEA (Frankfurt) (Self Service & Automation): online - EMEA (London) (Self Service & Automation): online - FedRAMP (Self Service & Automation): online - EMEA (Zurich) (Self Service & Automation): online - EMEA (UAE) (Self Service & Automation): online - Asia Pacific (Osaka) (Self Service & Automation): online - Americas (Mexico) (Self Service & Automation): online - Asia Pacific (Singapore) (Self Service & Automation): online - EMEA (ESR) (Self Service & Automation): online - Americas (Sao Paulo) (Voicemail): online - Americas (US East) (Voicemail): online - Americas (US West) (Voicemail): online - Americas (Canada) (Voicemail): online - Asia Pacific (Mumbai) (Voicemail): online - Asia Pacific (Sydney) (Voicemail): online - Asia Pacific (Tokyo) (Voicemail): online - Asia Pacific (Seoul) (Voicemail): online - EMEA (Dublin) (Voicemail): online - EMEA (Frankfurt) (Voicemail): online - EMEA (London) (Voicemail): online - FedRAMP (Voicemail): online - EMEA (Zurich) (Voicemail): online - EMEA (UAE) (Voicemail): online - Asia Pacific (Osaka) (Voicemail): online - Americas (Mexico) (Voicemail): online - Asia Pacific (Singapore) (Voicemail): online - EMEA (ESR) (Voicemail): online - Americas (Sao Paulo) (Video): online - Americas (US East) (Video): online - Americas (US West) (Video): online - Americas (Canada) (Video): online - Asia Pacific (Mumbai) (Video): online - Asia Pacific (Sydney) (Video): online - Asia Pacific (Tokyo) (Video): online - Asia Pacific (Seoul) (Video): online - EMEA (Dublin) (Video): online - EMEA (Frankfurt) (Video): online - EMEA (London) (Video): online - FedRAMP (Video): online - EMEA (Zurich) (Video): online - EMEA (UAE) (Video): online - Asia Pacific (Osaka) (Video): online - Americas (Mexico) (Video): online - Asia Pacific (Singapore) (Video): online - EMEA (ESR) (Video): online - EMEA (ESR) (Video): online - Americas (Sao Paulo) (Workforce Engagement): online - Americas (US East) (Workforce Engagement): online - Americas (US West) (Workforce Engagement): online - Americas (Canada) (Workforce Engagement): online - Asia Pacific (Mumbai) (Workforce Engagement): online - Asia Pacific (Sydney) (Workforce Engagement): online - Asia Pacific (Tokyo) (Workforce Engagement): online - Asia Pacific (Seoul) (Workforce Engagement): online - EMEA (Dublin) (Workforce Engagement): online - EMEA (Frankfurt) (Workforce Engagement): online - EMEA (London) (Workforce Engagement): online - FedRAMP (Workforce Engagement): online - EMEA (Zurich) (Workforce Engagement): online - EMEA (UAE) (Workforce Engagement): online - Asia Pacific (Osaka) (Workforce Engagement): online - Americas (Mexico) (Workforce Engagement): online - Asia Pacific (Singapore) (Workforce Engagement): online - EMEA (ESR) (Workforce Engagement): online - Americas (Sao Paulo) (Recording): online - Americas (US East) (Recording): online - Americas (US West) (Recording): online - Americas (Canada) (Recording): online - Asia Pacific (Mumbai) (Recording): online - Asia Pacific (Sydney) (Recording): online - Asia Pacific (Tokyo) (Recording): online - Asia Pacific (Seoul) (Recording): online - EMEA (Dublin) (Recording): online - EMEA (Frankfurt) (Recording): online - EMEA (London) (Recording): online - FedRAMP (Recording): online - EMEA (Zurich) (Recording): online - EMEA (UAE) (Recording): online - Asia Pacific (Osaka) (Recording): online - Americas (Mexico) (Recording): online - Asia Pacific (Singapore) (Recording): online - EMEA (ESR) (Recording): online - Americas (Sao Paulo) (Reporting): online - Americas (US East) (Reporting): online - Americas (US West) (Reporting): online - Americas (Canada) (Reporting): online - Asia Pacific (Mumbai) (Reporting): online - Asia Pacific (Sydney) (Reporting): online - Asia Pacific (Tokyo) (Reporting): online - Asia Pacific (Seoul) (Reporting): online - EMEA (Dublin) (Reporting): online - EMEA (Frankfurt) (Reporting): online - EMEA (London) (Reporting): online - FedRAMP (Reporting): online - EMEA (Zurich) (Reporting): online - EMEA (UAE) (Reporting): online - Asia Pacific (Osaka) (Reporting): online - Americas (Mexico) (Reporting): online - Asia Pacific (Singapore) (Reporting): online - EMEA (ESR) (Reporting): online - Americas (Sao Paulo) (Quality Management): online - Americas (US East) (Quality Management): online - Americas (US West) (Quality Management): online - Americas (Canada) (Quality Management): online - Asia Pacific (Mumbai) (Quality Management): online - Asia Pacific (Sydney) (Quality Management): online - Asia Pacific (Tokyo) (Quality Management): online - Asia Pacific (Seoul) (Quality Management): online - EMEA (Dublin) (Quality Management): online - EMEA (Frankfurt) (Quality Management): online - EMEA (London) (Quality Management): online - FedRAMP (Quality Management): online - EMEA (Zurich) (Quality Management): online - EMEA (UAE) (Quality Management): online - Asia Pacific (Osaka) (Quality Management): online - Americas (Mexico) (Quality Management): online - Asia Pacific (Singapore) (Quality Management): online - EMEA (ESR) (Quality Management): online - Americas (Sao Paulo) (Data Sync Integrations): online - Americas (US East) (Data Sync Integrations): online - Americas (US West) (Data Sync Integrations): online - Americas (Canada) (Data Sync Integrations): online - Asia Pacific (Mumbai) (Data Sync Integrations): online - Asia Pacific (Sydney) (Data Sync Integrations): online - Asia Pacific (Tokyo) (Data Sync Integrations): online - Asia Pacific (Seoul) (Data Sync Integrations): online - EMEA (Dublin) (Data Sync Integrations): online - EMEA (Frankfurt) (Data Sync Integrations): online - EMEA (London) (Data Sync Integrations): online - FedRAMP (Data Sync Integrations): online - EMEA (Zurich) (Data Sync Integrations): online - EMEA (UAE) (Data Sync Integrations): online - Asia Pacific (Osaka) (Data Sync Integrations): online - Americas (Mexico) (Data Sync Integrations): online - Asia Pacific (Singapore) (Data Sync Integrations): online - EMEA (ESR) (Data Sync Integrations): online - Americas (Sao Paulo) (Directory): online - Americas (US East) (Directory): online - Americas (US West) (Directory): online - Americas (Canada) (Directory): online - Asia Pacific (Mumbai) (Directory): online - Asia Pacific (Sydney) (Directory): online - Asia Pacific (Tokyo) (Directory): online - Asia Pacific (Seoul) (Directory): online - EMEA (Dublin) (Directory): online - EMEA (Frankfurt) (Directory): online - EMEA (London) (Directory): online - FedRAMP (Directory): online - EMEA (Zurich) (Directory): online - EMEA (UAE) (Directory): online - Asia Pacific (Osaka) (Directory): online - Americas (Mexico) (Directory): online - Asia Pacific (Singapore) (Directory): online - EMEA (ESR) (Directory): online - Americas (Sao Paulo) (Fax): online - Americas (US East) (Fax): online - Americas (US West) (Fax): online - Americas (Canada) (Fax): online - Asia Pacific (Mumbai) (Fax): online - Asia Pacific (Sydney) (Fax): online - Asia Pacific (Tokyo) (Fax): online - Asia Pacific (Seoul) (Fax): online - EMEA (Dublin) (Fax): online - EMEA (Frankfurt) (Fax): online - EMEA (London) (Fax): online - FedRAMP (Fax): online - EMEA (Zurich) (Fax): online - EMEA (UAE) (Fax): online - Asia Pacific (Osaka) (Fax): online - Americas (Mexico) (Fax): online - Asia Pacific (Singapore) (Fax): online - EMEA (ESR) (Fax): online - Americas (Sao Paulo) (Documents): online - Americas (US East) (Documents): online - Americas (US West) (Documents): online - Americas (Canada) (Documents): online - Asia Pacific (Mumbai) (Documents): online - Asia Pacific (Sydney) (Documents): online - Asia Pacific (Tokyo) (Documents): online - Asia Pacific (Seoul) (Documents): online - EMEA (Dublin) (Documents): online - EMEA (Frankfurt) (Documents): online - EMEA (London) (Documents): online - FedRAMP (Documents): online - EMEA (Zurich) (Documents): online - EMEA (UAE) (Documents): online - Asia Pacific (Osaka) (Documents): online - Americas (Mexico) (Documents): online - Asia Pacific (Singapore) (Documents): online - EMEA (ESR) (Documents): online - Americas (Sao Paulo) (Web Messaging): online - Americas (US East) (Web Messaging): online - Americas (US West) (Web Messaging): online - Americas (Canada) (Web Messaging): online - FedRAMP (Web Messaging): online - Asia Pacific (Mumbai) (Web Messaging): online - Asia Pacific (Sydney) (Web Messaging): online - Asia Pacific (Tokyo) (Web Messaging): online - Asia Pacific (Seoul) (Web Messaging): online - EMEA (Dublin) (Web Messaging): online - EMEA (Frankfurt) (Web Messaging): online - EMEA (London) (Web Messaging): online - EMEA (Zurich) (Web Messaging): online - EMEA (UAE) (Web Messaging): online - Asia Pacific (Osaka) (Web Messaging): online - Americas (Mexico) (Web Messaging): online - Asia Pacific (Singapore) (Web Messaging): online - EMEA (ESR) (Web Messaging): online ## Last 90 days 1 incidents in 3 days tracked. No reported issues 0.0% of the time. | Started (UTC) | Severity | Incident | Duration | |---|---|---|---| | before 2026-09-26 12:08 | critical | Elevated Error Rates - EMEA (UAE) | ongoing | ## Other services having issues right now - [pawaPay](https://stackpulse.app/services/pawapay.md) (critical: Performance degradation affecting Lesotho M-Pesa services) - [Fortnox](https://stackpulse.app/services/fortnox.md) (major_outage: Partial System Outage) - [PEXA](https://stackpulse.app/services/pexa.md) (issue: Service Issue - ATO) - [ANS - Agence du numérique en santé](https://stackpulse.app/services/ans-agence-du-numerique-en-sante.md) (issue: ANNUAIRE SANTE | Incident sur les extractions des données en accès restreint le 24/09) - All of them: https://stackpulse.app/outages.md StackPulse isn't affiliated with Genesys Cloud. As JSON: https://stackpulse.app/services/genesys-cloud.json