Box outage on 30 September 2026
Major outageAn email when it goes down, and when it’s back.
“[Medium] Issue with multiple reports”
From 18:08 UTC on 30 September to 14:09 UTC on 5 October, Box had problems with Enterprise Reports in its web application, lasting about 116 hours. According to the status page, the issue began with User Engagement Reports and collaboration-related insights in the Admin Console showing missing or outdated data. It later expanded to many report types, including Folders & Files, Shared Links, Retention and Legal Hold reports, as well as Storage and Content Growth insights, and User Engagement Reports could show values of zero. Datadog, Asana, Microsoft Azure, GitLab and other services also reported problems during the same period.
Box’s own incident page ↗- When
- 18:08–14:10 UTC
- How long
- 4 days
- Incident open on its page
- 18:08–14:09 UTC
- Components affected
- 1
- Box, 30 days before
- 1 other outage
What broke when
From Box’s own status page: when it moved each component into trouble, and back.
At the same time
Started in the hour before or during it
And 1503 lesser-known services. Problems at the same time are a clue, never proof that one caused another.
Timeline
Times in UTC
- Fix in place, monitoring
- Box Web Application - Enterprise Reports: degraded performance
- Cause identified
- Fix in place, monitoring
- Cause identified
- Resolved
- Box Web Application - Enterprise Reports: back to normal
Where this comes from
Stackpulse reads Box’s official status page at status.box.com every minute. The times above are when it reported the problem; the summary is written from its updates and checked against them.
Stackpulse isn’t affiliated with Box. Names and logos belong to their owners.