BigCommerce outage on 26 October 2026
Major outageAn email when it goes down, and when it’s back.
“Some Android shoppers on headless storefronts may be unable to reach checkout”
On 26 October, BigCommerce had a major outage affecting its Storefront, in which some shoppers on headless storefronts using Chrome on Android could not reach checkout. The incident was open from 12:08 to 14:19 UTC, about 2 hours 11 minutes, but the status page's first update said these shoppers had been affected since about 15:46 UTC on 25 October and that BigCommerce-hosted checkout pages were not expected to be affected. 20 Minutes, Redtail Technology and Cursor also reported problems at the same time.
BigCommerce’s own incident page ↗- When
- 12:08–14:19 UTC
- How long
- 2 h 11 min
- Incident open on its page
- 12:07–14:18 UTC
- Components affected
- 1
- BigCommerce, 30 days before
- 1 other outage
What broke when
From BigCommerce’s own status page: when it moved each component into trouble, and back.
At the same time
Started in the hour before or during it
And 177 lesser-known services. Problems at the same time are a clue, never proof that one caused another.
Timeline
Times in UTC
- Investigating
- Storefront: partial outage
- Resolved
- Storefront: back to normal
Where this comes from
Stackpulse reads BigCommerce’s official status page at status.bigcommerce.com every minute. The times above are when it reported the problem; the summary is written from its updates and checked against them.
Stackpulse isn’t affiliated with BigCommerce. Names and logos belong to their owners.