BigCommerce outage on 5 October 2026
Major outageAn email when it goes down, and when it’s back.
“QuickBooks Payments stores cannot transact”
On 5 October, BigCommerce had a major outage in which stores using QuickBooks Payments could not complete transactions, lasting 2 h 26 min from 19:59 to 22:25 UTC. The status page gave a longer window: it opened the incident and listed Checkout & Payment Processing as a major outage from 18:45 until resolution at 22:24, and its final update said merchants could now disconnect and reconnect QuickBooks. GitHub (Actions) and Intercom (Inbox bulk actions) also reported minor issues at the same time.
BigCommerce’s own incident page ↗- When
- 19:59–22:25 UTC
- How long
- 2 h 26 min
- Incident open on its page
- 18:45–22:24 UTC
- Components affected
- 1
- BigCommerce, 30 days before
- No other outages
What broke when
From BigCommerce’s own status page: when it moved each component into trouble, and back.
At the same time
Started in the hour before or during it
And 127 lesser-known services. Problems at the same time are a clue, never proof that one caused another.
Timeline
Times in UTC
- Cause identified
- Checkout & Payment Processing: partial outage
- Investigating
- Cause identified
- Fix in place, monitoring
- Resolved
- Checkout & Payment Processing: back to normal
Where this comes from
Stackpulse reads BigCommerce’s official status page at status.bigcommerce.com every minute. The times above are when it reported the problem; the summary is written from its updates and checked against them.
Stackpulse isn’t affiliated with BigCommerce. Names and logos belong to their owners.