Aircall outage on 13 October 2026
Major outageAn email when it goes down, and when it’s back.
“Partially Degraded Service”
On 13 October, Aircall had a major outage from 15:40 to 19:15 UTC (3 h 36 min), recorded under the names "Increased Error Rate" and "Partially Degraded Service", following one earlier outage in the previous three days. Aircall's status page described a shorter window: its "Increased Error Rate" incident ran from 15:38 to 16:19 UTC, reported sporadic errors as minor issues affecting calling, the Workspace and mobile apps, the Dashboard and login, and noted improvements from 15:53. PowerSchool, Procore, Arena AI, Litmus and TMDB also had problems at the same time.
Aircall’s own incident page ↗- When
- 15:40–19:15 UTC
- How long
- 3 h 36 min
- Incident open on its page
- 15:38–16:19 UTC
- Components affected
- 11
- Aircall, 30 days before
- 2 other outages
What broke when
From Aircall’s own status page: when it moved each component into trouble, and back.
At the same time
Started in the hour before or during it
And 218 lesser-known services. Problems at the same time are a clue, never proof that one caused another.
Timeline
Times in UTC
- Investigating
- Aircall Apps - Aircall Workspace (Web): degraded performance
- Aircall Apps - Aircall Workspace (Desktop): degraded performance
- Aircall Dashboard - Conversation Center: degraded performance
- Aircall Dashboard - Analytics: degraded performance
- Aircall Dashboard - Live Monitoring: degraded performance
- Voice — Calling - Inbound Calls: degraded performance
- Voice — Calling - Outbound Calls: degraded performance
- Aircall Apps - Aircall Mobile App (iOS): degraded performance
- Aircall Apps - Aircall Mobile App (Android): degraded performance
- Aircall Dashboard - Numbers Management (Purchase, Porting, Compliance): degraded performance
- Authentication - Login: degraded performance
- Cause identified
- Fix in place, monitoring
- Resolved
- Aircall Apps - Aircall Workspace (Web): back to normal
- Aircall Apps - Aircall Workspace (Desktop): back to normal
- Aircall Dashboard - Conversation Center: back to normal
- Aircall Dashboard - Analytics: back to normal
- Aircall Dashboard - Live Monitoring: back to normal
- Voice — Calling - Inbound Calls: back to normal
- Voice — Calling - Outbound Calls: back to normal
- Aircall Apps - Aircall Mobile App (iOS): back to normal
- Aircall Apps - Aircall Mobile App (Android): back to normal
- Aircall Dashboard - Numbers Management (Purchase, Porting, Compliance): back to normal
- Authentication - Login: back to normal
Where this comes from
Stackpulse reads Aircall’s official status page at status.aircall.com every minute. The times above are when it reported the problem; the summary is written from its updates and checked against them.
Stackpulse isn’t affiliated with Aircall. Names and logos belong to their owners.