Aircall outage on 29 October 2026
Major outageAn email when it goes down, and when it’s back.
“Increased Platform Errors”
On 29 October, Aircall had an outage from 21:13 to 23:45 UTC (2 h 32 min) that affected inbound and outbound calls, call routing, recording and voicemail, and its web, desktop, mobile and Chrome apps, with the dashboard's Conversation Center and Analytics also affected from 22:11. The status page attributed the elevated errors to a degradation at an infrastructure provider and reported at 23:12 that a fix was in place and error rates were returning to normal, though it kept the incident open until 23:44. Musixmatch, Greenhouse and Studocu also had problems during the same period.
Aircall’s own incident page ↗- When
- 21:13–23:45 UTC
- How long
- 2 h 32 min
- Incident open on its page
- 21:12–23:44 UTC
- Components affected
- 11
- Aircall, 30 days before
- 3 other outages
What broke when
From Aircall’s own status page: when it moved each component into trouble, and back.
At the same time
Started in the hour before or during it
And 150 lesser-known services. Problems at the same time are a clue, never proof that one caused another.
Timeline
Times in UTC
- Cause identified
- Aircall Apps - Aircall Workspace (Web): degraded performance
- Aircall Apps - Aircall Workspace (Desktop): degraded performance
- Aircall Apps - Aircall Mobile App (iOS): degraded performance
- Aircall Apps - Aircall Mobile App (Android): degraded performance
- Aircall Apps - Aircall Chrome Extension: degraded performance
- Voice — Calling - Inbound Calls: degraded performance
- Voice — Calling - Outbound Calls: degraded performance
- Voice — Calling - Call Routing & IVR: degraded performance
- Voice — Calling - Call Recording & Voicemail: degraded performance
- Aircall Dashboard - Conversation Center: degraded performance
- Aircall Dashboard - Analytics: degraded performance
- Fix in place, monitoring
- Resolved
- Aircall Apps - Aircall Workspace (Web): back to normal
- Aircall Apps - Aircall Workspace (Desktop): back to normal
- Aircall Apps - Aircall Mobile App (iOS): back to normal
- Aircall Apps - Aircall Mobile App (Android): back to normal
- Aircall Apps - Aircall Chrome Extension: back to normal
- Voice — Calling - Inbound Calls: back to normal
- Voice — Calling - Outbound Calls: back to normal
- Voice — Calling - Call Routing & IVR: back to normal
- Voice — Calling - Call Recording & Voicemail: back to normal
- Aircall Dashboard - Conversation Center: back to normal
- Aircall Dashboard - Analytics: back to normal
Where this comes from
Stackpulse reads Aircall’s official status page at status.aircall.com every minute. The times above are when it reported the problem; the summary is written from its updates and checked against them.
Stackpulse isn’t affiliated with Aircall. Names and logos belong to their owners.