Nequi outage on 3 November 2026
CriticalAn email when it goes down, and when it’s back.
“No es posible realizar transacciones en Corresponsales Bancolombia La app Nequi funciona al 100%”
On 3 November, Nequi had a critical outage from 20:23 to 21:49 UTC (1 h 26 min) in which withdrawals and top-ups at Bancolombia correspondent agents could not be completed, while the status page said the Nequi app itself was working normally. The status page's first update at 20:22 named Nequi correspondents as unable to process withdrawals, a 20:43 update named Bancolombia correspondents instead, and the incident was marked resolved at 21:58 alongside a same-time update saying it was still being investigated. Upwork, Bus Times (Lothian Buses) and GitHub also reported minor issues during the same period.
Nequi’s own incident page ↗- When
- 20:23–21:49 UTC
- How long
- 1 h 26 min
- Incident open on its page
- 20:22–21:58 UTC
- Components affected
- 2
- Nequi, 30 days before
- 6 other outages
What broke when
From Nequi’s own status page: when it moved each component into trouble, and back.
At the same time
Started in the hour before or during it
And 153 lesser-known services. Problems at the same time are a clue, never proof that one caused another.
Timeline
Times in UTC
- Investigating
- Retiros - Corresponsales Bancolombia: major outage
- Recargas - Corresponsales Bancolombia: major outage
- Resolved
- Retiros - Corresponsales Bancolombia: back to normal
- Recargas - Corresponsales Bancolombia: back to normal
- Investigating
Where this comes from
Stackpulse reads Nequi’s official status page at status.nequi.com.co every minute. The times above are when it reported the problem; the summary is written from its updates and checked against them.
Stackpulse isn’t affiliated with Nequi. Names and logos belong to their owners.