Nequi outage on 29 October 2026
CriticalAn email when it goes down, and when it’s back.
“Ten en cuenta: Corresponsales Nequi con novedades La app Nequi funciona al 100%”
On 29 October, Nequi had a critical outage affecting cash withdrawals and top-ups at Nequi agents (corresponsales) from 17:58 to 20:06 UTC, about 2 hours and 8 minutes. The status page said customers could not withdraw cash at Nequi agents during this time, while its incident title said the Nequi app was fully working. Litmus, Bling, Musixmatch and Vimeo also had problems at the same time, and Nequi had one other outage in the three days before.
Nequi’s own incident page ↗- When
- 17:59–20:07 UTC
- How long
- 2 h 8 min
- Incident open on its page
- 17:58–20:06 UTC
- Components affected
- 2
- Nequi, 30 days before
- 7 other outages
What broke when
From Nequi’s own status page: when it moved each component into trouble, and back.
At the same time
Started in the hour before or during it
And 150 lesser-known services. Problems at the same time are a clue, never proof that one caused another.
Timeline
Times in UTC
- Investigating
- Retiros - Corresponsales Nequi: major outage
- Recargas - Corresponsales Nequi: major outage
- Retiros - Corresponsales Nequi: partial outage
- Recargas - Corresponsales Nequi: partial outage
- Resolved
- Retiros - Corresponsales Nequi: back to normal
- Recargas - Corresponsales Nequi: back to normal
Where this comes from
Stackpulse reads Nequi’s official status page at status.nequi.com.co every minute. The times above are when it reported the problem; the summary is written from its updates and checked against them.
Stackpulse isn’t affiliated with Nequi. Names and logos belong to their owners.