Nequi outage on 27 October 2026
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On 27 October, Nequi had a critical outage from 21:54 to 22:37 UTC, about 43 minutes. Bancolombia correspondent withdrawals were affected from 21:54. From around 22:08 to 22:11, the status page also listed problems with logging in to the Nequi app, transfers, ATM and correspondent withdrawals, top-ups and QR payments, and said some people could not enter the app; all were marked resolved at 22:36. This was Nequi's second outage in three days, and BigCommerce, Bluesky, Alura and DigitalOcean also had problems around the same time.
Nequi’s own incident page ↗- When
- 21:54–22:37 UTC
- How long
- 43 min
- Incident open on its page
- 21:54–22:36 UTC
- Components affected
- 9
- Nequi, 30 days before
- 6 other outages
What broke when
From Nequi’s own status page: when it moved each component into trouble, and back.
At the same time
Started in the hour before or during it
And 67 lesser-known services. Problems at the same time are a clue, never proof that one caused another.
Timeline
Times in UTC
- Investigating
- Retiros - Corresponsales Bancolombia: major outage
- Envía - Envíos entre Nequis: partial outage
- Envía - Envíos de Bancolombia a Nequi: partial outage
- Retiros - Cajero: partial outage
- Retiros - Corresponsales Nequi: partial outage
- Recargas - Corresponsales Nequi: partial outage
- QR Entrecuentas: partial outage
- Envía - Envíos a Bancolombia: partial outage
- Ingreso App Nequi: partial outage
- Resolved
- Retiros - Corresponsales Bancolombia: back to normal
- Envía - Envíos a Bancolombia: back to normal
- Envía - Envíos entre Nequis: back to normal
- Envía - Envíos de Bancolombia a Nequi: back to normal
- Retiros - Cajero: back to normal
- Retiros - Corresponsales Nequi: back to normal
- Recargas - Corresponsales Nequi: back to normal
- QR Entrecuentas: back to normal
- Ingreso App Nequi: back to normal
Where this comes from
Stackpulse reads Nequi’s official status page at status.nequi.com.co every minute. The times above are when it reported the problem; the summary is written from its updates and checked against them.
Stackpulse isn’t affiliated with Nequi. Names and logos belong to their owners.