Nequi outage on 25 October 2026
CriticalAn email when it goes down, and when it’s back.
“Tener en cuenta”
Nequi had a critical outage on 25 October that lasted about 42 minutes, from 05:15 to 05:57 UTC, affecting PSE top-ups (Recargas - PSE) and PSE payments (Pagos por PSE); its status page marked both components as down from 05:14 and posted no explanation before reporting the incident resolved at 05:57. This was Nequi's third outage in three days, and Musixmatch reported a minor issue with degraded merch from 05:45 UTC, during the same period.
Nequi’s own incident page ↗- When
- 05:15–05:57 UTC
- How long
- 42 min
- Incident open on its page
- 05:14–05:57 UTC
- Components affected
- 2
- Nequi, 30 days before
- 5 other outages
What broke when
From Nequi’s own status page: when it moved each component into trouble, and back.
At the same time
Started in the hour before or during it
And 43 lesser-known services. Problems at the same time are a clue, never proof that one caused another.
Timeline
Times in UTC
- Investigating
- Recargas - PSE: major outage
- Pagos por PSE: major outage
- Resolved
- Recargas - PSE: back to normal
- Pagos por PSE: back to normal
Where this comes from
Stackpulse reads Nequi’s official status page at status.nequi.com.co every minute. The times above are when it reported the problem; the summary is written from its updates and checked against them.
Stackpulse isn’t affiliated with Nequi. Names and logos belong to their owners.