Nequi outage on 4 October 2026
CriticalAn email when it goes down, and when it’s back.
“Mantenimiento progrado PSE”
On 4 October, Nequi's PSE top-ups and PSE payments had a critical outage from 05:28 to 07:15 UTC, lasting 1 h 47 min. The status page said this was scheduled maintenance on PSE and gave a window of 00:01 to 01:00 without stating a time zone, which is shorter than the incident was open. Nequi had one other outage in the three days before.
Nequi’s own incident page ↗- When
- 05:28–07:15 UTC
- How long
- 1 h 47 min
- Incident open on its page
- 05:27–07:14 UTC
- Components affected
- 2
- Nequi, 30 days before
- 1 other outage
What broke when
From Nequi’s own status page: when it moved each component into trouble, and back.
At the same time
Started in the hour before or during it
No other well-known service reported a problem that started then.
And 52 lesser-known services. Problems at the same time are a clue, never proof that one caused another.
Timeline
Times in UTC
- Investigating
- Recargas - PSE: major outage
- Pagos por PSE: major outage
- Resolved
- Recargas - PSE: back to normal
- Pagos por PSE: back to normal
Where this comes from
Stackpulse reads Nequi’s official status page at status.nequi.com.co every minute. The times above are when it reported the problem; the summary is written from its updates and checked against them.
Stackpulse isn’t affiliated with Nequi. Names and logos belong to their owners.