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Components 174
7 under maintenance
Third-party services we use 18
parts 
- AWS ec2-us-east-1
- AWS ec2-ap-northeast-1
- AWS ec2-eu-west-2
- AWS s3-us-standard
- Twilio Outgoing SMS
- Google Apps Maps
- Google Apps Realtime API
- Microsoft Azure ASR/TTS
- Google ASR/TTS
- Amivoice ASR
- AWS Polly TTS
- Microsoft Bot Framework
- Zendesk
- OpenAI
- Kore.ai Support Portal
- Deepgram
- Kore.ai Community Portal
- Genesys
Bot Channels - In all Regions 7
parts
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- SMS (Twilio)
- Microsoft for Teams
- Skype for Business
- RTM Channel for WebSDK/Mobile SDK
- Slack
Region - USA 4
parts
- Bot Uptime
- APIs
- Bot Builder
- Bot Administration Application
Region-Japan 4
parts
- Bot uptime
- APIs
- Bot Builder
- Bot Administration Application
Region - Europe (London) 4
parts
- Bot uptime
- APIs
- Bot Builder
- Bot Administration Application
SmartAssist - USA 3
parts
- Nuance
- Kore IVR
- Kore Agent Desktop
SmartAssist - Japan 3
parts
- Nuance
- Kore IVR
- Kore Agent Desktop
Region - Europe (Frankfurt) 4
parts
- Bot Uptime Maintenance
- APIs Maintenance
- Bot Builder Maintenance
- Bot Administration Application Maintenance
Region - APAC (Syndey) 4
parts
- Bot Uptime
- APIs
- Bot Builder
- Bot Administration Application
SmartAssist - Europe (Frankfurt) 3
parts
- Nuance Maintenance
- Kore IVR Maintenance
- Kore Agent Desktop Maintenance
SmartAssist - APAC (Syndey) 3
parts
- Nuance
- Kore IVR
- Kore Agent Desktop
SearchAssist - USA 3
parts
- Web Crawler
- Application Service
- Search Service
SearchAssist - Japan 3
parts
- Web Crawler
- Application Service
- Search Service
SearchAssist - Europe (Frankfurt) 3
parts
- Web Crawler
- Application Service
- Search Service
Region - India 5
parts
- Bot Uptime
- APIs
- Bot Builder
- Bot Administration Application
- Analytics
SmartAssist - India 3
parts
- Nuance
- Kore IVR
- Kore Agent Desktop
Region - Middle East (UAE) 4
parts
- Bot Uptime
- APIs
- Bot Builder
- Bot Administrator Application
SearchAssist - Middle East (UAE) 3
parts
- Web Crawler
- Application Service
- Search Service
SmartAssist - Europe ( London) 1
part
- SmartAssist - Europe ( London)
Agent Platform - USA 8
parts
- Agentic App
- Tool
- Model Studio
- Prompt Studio
- EvaluationStudio
- Admin
- Dataset
- Search AI
Agent Platform - Europe (Frankfurt) 8
parts
- Agentic App
- Tool
- Model Studio
- Prompt Studio
- EvaluationStudio
- Admin
- Dataset
- Search AI
AI for Process (AI4P) - USA 3
parts
- Workflows Runtime
- AI for Process Builder
- Trigger Health
AI For Retail 1
part
- AI for Retail
Agent Platform - Japan 8
parts
- Agentic Apps
- Tool
- Model Studio
- Prompt Studio
- EvaluationStudio
- Admin
- Dataset
- Search AI
AI for Work - USA 1
part
- AI for Work - USA
Artemis - USA 6
parts
- Agents Studio
- Agents Runtime
- Workflows
- Search AI
- Insights
- Evals
Artemis - UAE 6
parts
- Agents Studio
- Agents Runtime
- Workflows
- Search AI
- Insights
- Evals
Artemis - IND 6
parts
- Agents Studio
- Agents Runtime
- Workflows
- Search AI
- Insights
- Evals
Region - Singapore 4
parts
- Bot uptime
- APIs
- Bot Builder
- Bot Administration Application
Region - KSA 4
parts
- Bot uptime
- APIs
- Bot Builder
- Bot Administration Application
Artemis - DE 6
parts
- Agents Studio
- Agents Runtime
- Workflows
- Search AI
- Insights
- Evals
Artemis - EU 6
parts
- Agents Studio
- Agents Runtime
- Workflows
- Search AI
- Insights
- Evals
Artemis - JP 6
parts
- Agents Studio
- Agents Runtime
- Workflows
- Search AI
- Insights
- Evals
Region - US Central 4
parts
- Bot Builder
- Bot uptime
- Bot Administration Application
- Kore IVR
SearchAssist - APAC ( Sydney) 3
parts
- Web Crawler
- Application Service
- Search Service
Artemis - AU 6
parts
- Agents Studio
- Agents Runtime
- Workflows
- Search AI
- Insights
- Evals
Artemis - SG 6
parts
- Agents Studio
- Agents Runtime
- Workflows
- Search AI
- Insights
- Evals
Last 90 days
0 incidents in 3 days tracked · no reported issues 100% of the time
Jul 1 Today (UTC)
Recent incidents
Times in UTC
- XO Platform Release (10.30.0/11.29.0) /XO Contact Center (v3.29.0) - DE Region Ongoing
Maintenance - [ARTEMIS v1.7.0] Agent Platform v2 Production Deployment - 27-SEP-2026 [Regions: DE, UK, UAE & KSA] and 2 more 9 h 5 min Maintenance
- [ARTEMIS v1.7.0] Agent Platform v2 Production Deployment - 27-SEP-2026 and 1 more 3 h Maintenance
Having issues right now
MiniMax (minimax.io) Elevated errors on Large Language Models (LLM) · 2 minutes ago
Major outagePEXA Service Issue - ATO · 9 minutes ago
IssuepawaPay Performance degradation affecting Lesotho M-Pesa services · 48 minutes ago
Critical- A ANS - Agence du numérique en santé ANNUAIRE SANTE | Incident sur les extractions des données en accès restreint le 24/09 · 57 minutes ago Issue
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