# Kore.ai status > Under maintenance. Kore.ai is under maintenance: XO Platform Release (10.30.0/11.29.0) /XO Contact Center (v3.29.0) - DE Region. Source: Kore.ai's official status page, https://status.kore.com/ - Status: maintenance (XO Platform Release (10.30.0/11.29.0) /XO Contact Center (v3.29.0) - DE Region) - Since: 2026-09-27 23:34 UTC - Checked: 2026-09-28 01:54 UTC, every 5 minutes - Page: https://stackpulse.app/services/kore-ai ## Components (174) - AWS ec2-us-east-1 (Third-party services we use): online - AWS ec2-ap-northeast-1 (Third-party services we use): online - AWS ec2-eu-west-2 (Third-party services we use): online - AWS s3-us-standard (Third-party services we use): online - Twilio Outgoing SMS (Third-party services we use): online - Google Apps Maps (Third-party services we use): online - Google Apps Realtime API (Third-party services we use): online - Microsoft Azure ASR/TTS (Third-party services we use): online - Google ASR/TTS (Third-party services we use): online - Amivoice ASR (Third-party services we use): online - AWS Polly TTS (Third-party services we use): online - Microsoft Bot Framework (Third-party services we use): online - Zendesk (Third-party services we use): online - OpenAI (Third-party services we use): online - Kore.ai Support Portal (Third-party services we use): online - Deepgram (Third-party services we use): online - Kore.ai Community Portal (Third-party services we use): online - Genesys (Third-party services we use): online - Facebook Workplace (Bot Channels - In all Regions): online - Email (Bot Channels - In all Regions): online - SMS (Twilio) (Bot Channels - In all Regions): online - Microsoft for Teams (Bot Channels - In all Regions): online - Skype for Business (Bot Channels - In all Regions): online - RTM Channel for WebSDK/Mobile SDK (Bot Channels - In all Regions): online - Slack (Bot Channels - In all Regions): online - Bot Uptime (Region - USA): online - APIs (Region - USA): online - Bot Builder (Region - USA): online - Bot Administration Application (Region - USA): online - Bot uptime (Region-Japan): online - APIs (Region-Japan): online - Bot Builder (Region-Japan): online - Bot Administration Application (Region-Japan): online - Bot uptime (Region - Europe (London)): online - APIs (Region - Europe (London)): online - Bot Builder (Region - Europe (London)): online - Bot Administration Application (Region - Europe (London)): online - Nuance (SmartAssist - USA): online - Kore IVR (SmartAssist - USA): online - Kore Agent Desktop (SmartAssist - USA): online - Nuance (SmartAssist - Japan): online - Kore IVR (SmartAssist - Japan): online - Kore Agent Desktop (SmartAssist - Japan): online - Bot Uptime (Region - Europe (Frankfurt)): maintenance - APIs (Region - Europe (Frankfurt)): maintenance - Bot Builder (Region - Europe (Frankfurt)): maintenance - Bot Administration Application (Region - Europe (Frankfurt)): maintenance - Bot Uptime (Region - APAC (Syndey)): online - APIs (Region - APAC (Syndey)): online - Bot Builder (Region - APAC (Syndey)): online - Bot Administration Application (Region - APAC (Syndey)): online - Nuance (SmartAssist - Europe (Frankfurt)): maintenance - Kore IVR (SmartAssist - Europe (Frankfurt)): maintenance - Kore Agent Desktop (SmartAssist - Europe (Frankfurt)): maintenance - Nuance (SmartAssist - APAC (Syndey)): online - Kore IVR (SmartAssist - APAC (Syndey)): online - Kore Agent Desktop (SmartAssist - APAC (Syndey)): online - Web Crawler (SearchAssist - USA): online - Application Service (SearchAssist - USA): online - Search Service (SearchAssist - USA): online - Web Crawler (SearchAssist - Japan): online - Application Service (SearchAssist - Japan): online - Search Service (SearchAssist - Japan): online - Web Crawler (SearchAssist - Europe (Frankfurt)): online - Application Service (SearchAssist - Europe (Frankfurt)): online - Search Service (SearchAssist - Europe (Frankfurt)): online - Bot Uptime (Region - India): online - APIs (Region - India): online - Bot Builder (Region - India): online - Bot Administration Application (Region - India): online - Analytics (Region - India): online - Nuance (SmartAssist - India): online - Kore IVR (SmartAssist - India): online - Kore Agent Desktop (SmartAssist - India): online - Bot Uptime (Region - Middle East (UAE)): online - APIs (Region - Middle East (UAE)): online - Bot Builder (Region - Middle East (UAE)): online - Bot Administrator Application (Region - Middle East (UAE)): online - Web Crawler (SearchAssist - Middle East (UAE)): online - Application Service (SearchAssist - Middle East (UAE)): online - Search Service (SearchAssist - Middle East (UAE)): online - SmartAssist - Europe ( London) (SmartAssist - Europe ( London)): online - Agentic App (Agent Platform - USA): online - Tool (Agent Platform - USA): online - Model Studio (Agent Platform - USA): online - Prompt Studio (Agent Platform - USA): online - EvaluationStudio (Agent Platform - USA): online - Admin (Agent Platform - USA): online - Dataset (Agent Platform - USA): online - Search AI (Agent Platform - USA): online - Agentic App (Agent Platform - Europe (Frankfurt)): online - Tool (Agent Platform - Europe (Frankfurt)): online - Model Studio (Agent Platform - Europe (Frankfurt)): online - Prompt Studio (Agent Platform - Europe (Frankfurt)): online - EvaluationStudio (Agent Platform - Europe (Frankfurt)): online - Admin (Agent Platform - Europe (Frankfurt)): online - Dataset (Agent Platform - Europe (Frankfurt)): online - Search AI (Agent Platform - Europe (Frankfurt)): online - Workflows Runtime (AI for Process (AI4P) - USA): online - AI for Process Builder (AI for Process (AI4P) - USA): online - Trigger Health (AI for Process (AI4P) - USA): online - AI for Retail (AI For Retail): online - Agentic Apps (Agent Platform - Japan): online - Tool (Agent Platform - Japan): online - Model Studio (Agent Platform - Japan): online - Prompt Studio (Agent Platform - Japan): online - EvaluationStudio (Agent Platform - Japan): online - Admin (Agent Platform - Japan): online - Dataset (Agent Platform - Japan): online - Search AI (Agent Platform - Japan): online - AI for Work - USA (AI for Work - USA): online - Agents Studio (Artemis - USA): online - Agents Runtime (Artemis - USA): online - Workflows (Artemis - USA): online - Search AI (Artemis - USA): online - Insights (Artemis - USA): online - Evals (Artemis - USA): online - Agents Studio (Artemis - UAE): online - Agents Runtime (Artemis - UAE): online - Workflows (Artemis - UAE): online - Search AI (Artemis - UAE): online - Insights (Artemis - UAE): online - Evals (Artemis - UAE): online - Agents Studio (Artemis - IND): online - Agents Runtime (Artemis - IND): online - Workflows (Artemis - IND): online - Search AI (Artemis - IND): online - Insights (Artemis - IND): online - Evals (Artemis - IND): online - Bot uptime (Region - Singapore): online - APIs (Region - Singapore): online - Bot Builder (Region - Singapore): online - Bot Administration Application (Region - Singapore): online - Bot uptime (Region - KSA): online - APIs (Region - KSA): online - Bot Builder (Region - KSA): online - Bot Administration Application (Region - KSA): online - Agents Studio (Artemis - DE): online - Agents Runtime (Artemis - DE): online - Workflows (Artemis - DE): online - Search AI (Artemis - DE): online - Insights (Artemis - DE): online - Evals (Artemis - DE): online - Agents Studio (Artemis - EU): online - Agents Runtime (Artemis - EU): online - Workflows (Artemis - EU): online - Search AI (Artemis - EU): online - Insights (Artemis - EU): online - Evals (Artemis - EU): online - Agents Studio (Artemis - JP): online - Agents Runtime (Artemis - JP): online - Workflows (Artemis - JP): online - Search AI (Artemis - JP): online - Insights (Artemis - JP): online - Evals (Artemis - JP): online - Bot Builder (Region - US Central): online - Bot uptime (Region - US Central): online - Bot Administration Application (Region - US Central): online - Kore IVR (Region - US Central): online - Web Crawler (SearchAssist - APAC ( Sydney)): online - Application Service (SearchAssist - APAC ( Sydney)): online - Search Service (SearchAssist - APAC ( Sydney)): online - Agents Studio (Artemis - AU): online - Agents Runtime (Artemis - AU): online - Workflows (Artemis - AU): online - Search AI (Artemis - AU): online - Insights (Artemis - AU): online - Evals (Artemis - AU): online - Agents Studio (Artemis - SG): online - Agents Runtime (Artemis - SG): online - Workflows (Artemis - SG): online - Search AI (Artemis - SG): online - Insights (Artemis - SG): online - Evals (Artemis - SG): online ## Last 90 days 0 incidents in 3 days tracked. No reported issues 100.0% of the time. | Started (UTC) | Severity | Incident | Duration | |---|---|---|---| | 2026-09-27 23:34 | maintenance | XO Platform Release (10.30.0/11.29.0) /XO Contact Center (v3.29.0) - DE Region | ongoing | | 2026-09-27 10:30 | maintenance | [ARTEMIS v1.7.0] Agent Platform v2 Production Deployment - 27-SEP-2026 [Regions: DE, UK, UAE & KSA] | 9 h 5 min | | 2026-09-27 04:30 | maintenance | [ARTEMIS v1.7.0] Agent Platform v2 Production Deployment - 27-SEP-2026 | 3 h | ## Other services having issues right now - [Xendit](https://stackpulse.app/services/xendit.md) (issue: PAYLATER KREDIVO Indonesia Disruption) - [PEXA](https://stackpulse.app/services/pexa.md) (issue: Service Issue - ATO) - [pawaPay](https://stackpulse.app/services/pawapay.md) (critical: Performance degradation affecting Lesotho M-Pesa services) - [ANS - Agence du numérique en santé](https://stackpulse.app/services/ans-agence-du-numerique-en-sante.md) (issue: ANNUAIRE SANTE | Incident sur les extractions des données en accès restreint le 24/09) - All of them: https://stackpulse.app/outages.md StackPulse isn't affiliated with Kore.ai. As JSON: https://stackpulse.app/services/kore-ai.json