Jira Service Management outage on 2 November 2026
Major outageAn email when it goes down, and when it’s back.
“Fields missing across Jira Work Items for some users”
On 2 November, Jira Service Management had a major outage from 00:12 to 00:39 UTC (27 minutes), in which fields were missing from Jira work items for some users. Searching and automations on those fields were also affected, including the Jira Service Management Web and Automation for Jira components. The status page said a configuration change had appeared to cause the issue and had been reverted, with recovery beginning by 00:25 and full operation confirmed at 00:38. Jira Software, Jira Work Management, Jira Product Discovery and Musixmatch also had problems at the same time.
Jira Service Management’s own incident page ↗- When
- 00:12–00:39 UTC
- How long
- 27 min
- Incident open on its page
- 00:10–00:38 UTC
- Components affected
- 2
- Jira Service Management, 30 days before
- No other outages
What broke when
From Jira Service Management’s own status page: when it moved each component into trouble, and back.
At the same time
Started in the hour before or during it
And 61 lesser-known services. Problems at the same time are a clue, never proof that one caused another.
Timeline
Times in UTC
- Investigating
- Jira Service Management Web: partial outage
- Automation for Jira: partial outage
- Fix in place, monitoring
- Resolved
- Jira Service Management Web: back to normal
- Automation for Jira: back to normal
Where this comes from
Stackpulse reads Jira Service Management’s official status page at jira-service-management.status.atlassian.com every minute. The times above are when it reported the problem; the summary is written from its updates and checked against them.
Stackpulse isn’t affiliated with Jira Service Management. Names and logos belong to their owners.