Box outage on 20 October 2026
Major outageAn email when it goes down, and when it’s back.
“[Medium] Issue with multiple Box Services”
On 20 October, Box had an outage from 02:21 to 03:49 UTC (1 h 28 min), during which users could see errors or timeouts with the Public API and Box Sign, and from 02:33 with uploads and downloads in the web application. Box's status page tracked the incident from 02:19 to 03:47, reported at 03:11 that a fix was being implemented, and later said all services were restored. Musixmatch and Alura also had problems during the same period.
Box’s own incident page ↗- When
- 02:21–03:49 UTC
- How long
- 1 h 28 min
- Incident open on its page
- 02:19–03:47 UTC
- Components affected
- 4
- Box, 30 days before
- 4 other outages
What broke when
From Box’s own status page: when it moved each component into trouble, and back.
At the same time
Started in the hour before or during it
And 96 lesser-known services. Problems at the same time are a clue, never proof that one caused another.
Timeline
Times in UTC
- Investigating
- Box Web Application - Box Sign: degraded performance
- Box Platform / API - Content API: degraded performance
- Box Platform / API - Box Sign: degraded performance
- Box Web Application - Uploads/Downloads: degraded performance
- Cause identified
- Resolved
- Box Web Application - Box Sign: back to normal
- Box Platform / API - Content API: back to normal
- Box Platform / API - Box Sign: back to normal
- Box Web Application - Uploads/Downloads: back to normal
Where this comes from
Stackpulse reads Box’s official status page at status.box.com every minute. The times above are when it reported the problem; the summary is written from its updates and checked against them.
Stackpulse isn’t affiliated with Box. Names and logos belong to their owners.