Is weareplanet down?
Under maintenance
From status.weareplanet.com · checked 3 minutes ago · every 5 minutes
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As of 03:27 UTC on 12 November 2026, weareplanet's status page reports maintenance. Its last reported problem was on 3 November 2026: “IM-1251 | Planet Web2Pay eCommerce Gateway | 3D Secure Authentication Disruption”, major outage, for 5 days from 13:12 UTC.
- Last problem
- 3 Nov · 5 days
- Problems, last 30 days
- 9
- Typical incident
- 3 h 1 min
- Longest in 90 days
- 5 days · 3 Nov
Uptime
weareplanet, last 30 days
61.25 %
Oct 14 Today
Biggest dip: weareplanet, 140.9 h of major outage on Nov 3.
Incidents
Started in the last 7 days
0
FSSMTWToday
This week Week before
No incidents this week. The last one: weareplanet, major outage on Nov 3.
Recovery
Median time back online
3 h 1 min
30 days ago Today
1 of 9 were over within an hour. Each dot is one incident; the dashed line is the median.
Components 165
2 under maintenance
- PMS - Protel Marseille DC
Planet Gateway - Card Present 74
parts 
- Planet Card Present Gateway - EMEA
- Planet Card Present Gateway - The Americas Maintenance
- Payment Gateway DCC
- Payment Gateway Tokenisation
- Cluster 000048
- Cluster 000050
- Cluster 000051
- Cluster 000052
- Cluster 000053
- Cluster 000054
- Cluster 000055
- Cluster 000056
- Cluster 000057
- Cluster 000058
- Cluster 000059
- Cluster 000060
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- Cluster 000064
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- Cluster 000066
- Cluster 000067
- Cluster 000069
- Cluster 000072
- Cluster 000073
- Cluster 000074
- Cluster 000075
- Cluster 000077
- Cluster 000078
- Cluster 000079
- Cluster 000080
- Cluster 000081
- Cluster 000082
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- Cluster 000085
- Cluster 000086
- Cluster 000087
- Cluster 000088
- Cluster 000089
- Cluster 000090
- Cluster 000091
- Cluster 000092
- Cluster 000093
- Cluster 000101
- Cluster 000102
- Cluster 200163
- Cluster 200164
- Cluster 262236
- Cluster 274902
- Cluster 300009
- Cluster 300019
- Cluster 600001
- Cluster 900067
- Cluster 900069
- Cluster 900070
- Cluster 900073
- Cluster 900075
- Cluster 900076
- Cluster 900077
- Cluster 900078
- Cluster 900095
- Cluster 900393
- Cluster 900394
- Cluster 987653
- Cluster 275563
- Cluster 281176
- Cluster 000095
- Cluster 000076
- Cluster 000103
- Cluster 000031
- Cluster 000096
- Cluster 000094
Planet Tax-Free Issuing Solutions 2
parts
- Planet Tax-Free - Europe
- Planet Tax-Free - Middle East
Planet Tax-Free Refund Services/Solutions 7
parts
- France - PABLO
- Italy - OTELLO
- Czech Digital Validation
- Spain - DIVA
- Portugal - CIVA
- Refund Kiosks
- Greece - myDATA
Planet Reporting Portal 5
parts
- Portal - 3C Portal
- Merchant Accounting System - MAS Portal - MWEB
- Merchant Accounting System - MAS Portal - PWEB FIFP
- MAS Portal - PWEB FIFP - Daily Planet Files
- MAS Portal - PWEB FIFP - Report Files
Planet eCommerce Gateway - Digital / Web Payments 5
parts
- Payment Gateway Web2Pay General
- Payment Gateway Web2Pay US Maintenance
- Payment Gateway Web2Pay WB
- Pay by link - iLink
- 3D Secure (3DS)
Planet Acquiring Services / Host System 12
parts
- Planet Acquiring Host - All regions
- Planet Acquiring Host - Europe
- Planet Acquiring Host - UAE, India, and the Middle East
- Planet Acquiring Host - USA and Canada
- Planet Acquiring Host - South America
- Planet Acquiring Host - Hong Kong
- Planet Acquiring Host - Asia Pacific
- Planet Acquiring Host - RD
- Planet Acquiring Host - Brazil
- Direct Funding
- Indirect Funding
- Commercial Services Platform (CSP)
PMS - Hotsoft Solutions 5
parts
- HotSoft Hosted Services
- Rate Manager
- Gift Card Manager
- Hotsoft/Planet Tokenizer
- Booking Engine
PMS - Protel Integrations 3
parts
- Protel.I/O services for Protel onPremise (SPE/MPE)
- Protel.I/O services for Protel AIR
- Protel.I/O services for individual 3rd-party vendors
PMS - Protel Cloud Solutions | Europe, North America 13
parts
- Protel Cloud PMS
- Protel WBE - Web Booking Engine
- Protel IDS Interface
- Protel BWI Interface (Best Western International Interface)
- Credit Card Interface
- Other interfaces to local systems
- Protel Cloud Center Services
- PCI-DSS Environment
- Protel Air System Data
- Identity and Access Management (IAM)
- TSE component for German fiscal compliance
- ProtelAir Elastic Searchbar
- OpenAPI
PMS - Protel Cloud Solutions | Australia, Asia 12
parts
- Protel Cloud PMS
- Protel WBE - Web Booking Engine
- Protel IDS Interface
- Protel BWI Interface (Best Western International Interface)
- Credit Card Interface
- Other Interfaces to local systems (not IDS or credit cards)
- PCI-DSS Environment
- Protel Cloud Center Services
- Protel Air System Data
- Identity and Access Management (IAM)
- ProtelAir Elastic Search Bar
- OpenAPI
PMS - Protel Cloud Solutions | Africa 12
parts
- Protel Cloud PMS
- Protel WBE - Web Booking Engine
- Protel IDS Interface
- Protel BWI Interface (Best Western International Interface)
- Credit Card Interface
- Other Interfaces to local systems (not IDS or credit cards)
- PCI-DSS Environment
- Protel Cloud Center Services
- Protel Air System Data
- Identity and Access Management (IAM)
- ProtelAir Elastic Search Bar
- OpenAPI
PCI Proxy 7
parts
- Filter/Forward API
- SecureFields.js
- Vault API
- 3D Secure Authentication
- Show API
- Tokenization API
- PCI Proxy dashboard
Datatrans 2
parts
- Datatrans Payment Gateway
- Datatrans Payment Gateway (Planet-Acquired Customers)
Third-Party Services 5
parts
- Network Service Providers
- Third-Party Acquirers / Payment Processors
- Card Schemes & Networks
- Cloud Hosting Providers
- Business & Support Applications
Last 90 days
13 incidents in 48 days tracked · no reported issues 80.3% of the time · typical incident 3 h 1 min
Aug 15 Today (UTC)
Recent incidents
Times in UTC
- Maintenance Notification | CHANGE-349 | Planet Gateways Network Maintenance | The Americas Ongoing Maintenance
- Maintenance Notification | CHANGE-374 | Planet Gateways Network Maintenance 2 h Maintenance
- Maintenance Notification | CHANGE-341 | Planet Gateways Network Maintenance | The Americas 3 h Maintenance
- Maintenance Notification | PSM-648100 | Planet eCommerce Gateway – Visa 3D Secure Certificate Renewal 2 h Maintenance
- IM-283 | Planet Tax-Free Service Disruption and 3 more 5 days
Major outage - Maintenance Notification | PSM-613548 | MAS Version Release 1 h 30 min Maintenance
- Maintenance Notification | PSM-644781 | Payment Gateway Tokenisation Service 1 h Maintenance
- Maintenance Notification | PSM-645047 | Planet eCommerce Gateway Application Maintenance 1 h 12 min Maintenance
- Maintenance Notification | PSM-633301 | Datatrans Payment Gateway - Production Environment and 1 more 3 h 4 min Maintenance
- Reminder: Protel Scheduled Background Maintenance - Australia 2 h 6 min Maintenance
Having issues right now
Paribu Humanity (H) Yatırma ve Çekme İşlemleri
CriticalAWS · Bahrain (me-south-1) Region Availability
CriticalAWS · UAE (me-central-1) Region Availability
CriticalGW Sistemas O componente “SAAS Webtrans” e alguns outros componentes estão Inativos
Critical
Popular services
All services
Where this comes from
Stackpulse reads weareplanet’s official status page at status.weareplanet.com every 5 minutes and keeps 90 days of what changed. We don’t test weareplanet ourselves, so a problem shows here once weareplanet reports it.
Stackpulse isn’t affiliated with weareplanet. Names and logos belong to their owners.
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