Thomson Reuters Legal outage on 27 October 2026
CriticalAn email when it goes down, and when it’s back.
“Minor Service Outage”
On 27 October, Thomson Reuters Legal had a critical outage from 01:20 to 03:55 UTC (2 h 35 min), during which, according to its status page, users had trouble signing in through its CIAM authentication system. The problem was first reported for HighQ users globally, then extended to Westlaw, Practical Law and CLEAR from 01:36, CoCounsel Core from 01:57 and Westlaw Japan from 02:36. The status page said a fix was in place at 03:18 and marked the incident resolved at 03:49. Musixmatch also reported a minor issue with its lyrics website at the same time.
Thomson Reuters Legal’s own incident page ↗- When
- 01:20–03:55 UTC
- How long
- 2 h 35 min
- Incident open on its page
- 01:20–03:49 UTC
- Components affected
- 22
- Thomson Reuters Legal, 30 days before
- 7 other outages
What broke when
From Thomson Reuters Legal’s own status page: when it moved each component into trouble, and back.
At the same time
Started in the hour before or during it
And 112 lesser-known services. Problems at the same time are a clue, never proof that one caused another.
Timeline
Times in UTC
- Investigating
- HighQ - APAC HighQ (Collaborate): partial outage
- HighQ - CAN HighQ (Collaborate): partial outage
- HighQ - EMEA HighQ (Collaborate): partial outage
- HighQ - UAE HighQ (Collaborate): partial outage
- HighQ - UK HighQ (Collaborate): partial outage
- HighQ - USA HighQ (Collaborate): partial outage
- Westlaw - Westlaw US: partial outage
- Westlaw - Westlaw Canada: partial outage
- Westlaw - Westlaw UK: partial outage
- Westlaw - Westlaw ANZ: partial outage
- Westlaw - Westlaw International: partial outage
- Practical Law - Practical Law US: partial outage
- Practical Law - Practical Law Canada: partial outage
- Practical Law - Practical Law UK: partial outage
- Practical Law - Practical Law ANZ: partial outage
- CLEAR - CLEAR: partial outage
- CoCounsel Legal - CoCounsel Core - US: partial outage
- CoCounsel Legal - CoCounsel Core - CAN: partial outage
- CoCounsel Legal - CoCounsel Core - UK: partial outage
- CoCounsel Legal - CoCounsel Core - AU: partial outage
- CoCounsel Legal - CoCounsel Core - EU: partial outage
- Westlaw - Westlaw Japan: partial outage
- Fix in place, monitoring
- Resolved
- HighQ - APAC HighQ (Collaborate): back to normal
- HighQ - CAN HighQ (Collaborate): back to normal
- HighQ - EMEA HighQ (Collaborate): back to normal
- HighQ - UAE HighQ (Collaborate): back to normal
- HighQ - UK HighQ (Collaborate): back to normal
- HighQ - USA HighQ (Collaborate): back to normal
- Westlaw - Westlaw US: back to normal
- Westlaw - Westlaw Canada: back to normal
- Westlaw - Westlaw UK: back to normal
- Westlaw - Westlaw ANZ: back to normal
- Westlaw - Westlaw International: back to normal
- Practical Law - Practical Law US: back to normal
- Practical Law - Practical Law Canada: back to normal
- Practical Law - Practical Law UK: back to normal
- Practical Law - Practical Law ANZ: back to normal
- CLEAR - CLEAR: back to normal
- CoCounsel Legal - CoCounsel Core - US: back to normal
- CoCounsel Legal - CoCounsel Core - CAN: back to normal
- CoCounsel Legal - CoCounsel Core - UK: back to normal
- CoCounsel Legal - CoCounsel Core - AU: back to normal
- CoCounsel Legal - CoCounsel Core - EU: back to normal
- Westlaw - Westlaw Japan: back to normal
Where this comes from
Stackpulse reads Thomson Reuters Legal’s official status page at legal-status.thomsonreuters.com every minute. The times above are when it reported the problem; the summary is written from its updates and checked against them.
Stackpulse isn’t affiliated with Thomson Reuters Legal. Names and logos belong to their owners.