Shopify outage on 29 October 2026
Major outageAn email when it goes down, and when it’s back.
“Some merchants encountering error messages within their admins”
On 29 October, Shopify had a major outage in which some merchants saw errors, slow loading and 504 time-out messages in the Shopify admin, including the mobile app. The incident was open for 42 minutes, from 08:18 to 09:00 UTC, but the status page's final update said the errors had begun at 07:53 and a fix was implemented at 08:30, and an 08:43 update said the web admin was fully available while work on the mobile version continued. Archive of Our Own and Sufio also had problems at the same time.
Shopify’s own incident page ↗- When
- 08:18–09:00 UTC
- How long
- 42 min
- Incident open on its page
- 08:18–09:00 UTC
- Shopify, 30 days before
- No other outages
At the same time
Started in the hour before or during it
And 100 lesser-known services. Problems at the same time are a clue, never proof that one caused another.
Timeline
Times in UTC
- Investigating
- Cause identified
- Resolved
Where this comes from
Stackpulse reads Shopify’s official status page at www.shopifystatus.com every minute. The times above are when it reported the problem; the summary is written from its updates and checked against them.
Stackpulse isn’t affiliated with Shopify. Names and logos belong to their owners.