Is Neo4j Aura down?

Under maintenance

From status.neo4j.io · checked 3 minutes ago · every 5 minutes

An email when it goes down, and when it’s back.

As of 03:38 UTC on 12 November 2026, Neo4j Aura's status page reports maintenance. Its last reported problem was on 11 November 2026: “TLS certificate chain update (SSL.com root migration)”, issue, for 5 h 31 min from 15:49 UTC.

Last problem: 11 Nov · 5 h 31 min
Problems, last 30 days: 8
Typical incident: 4 h 21 min
Longest in 90 days: 7 h 35 min · 29 Oct

Uptime

Neo4j Aura, last 30 days

93.82 %

Oct 14 Today

Biggest dip: Neo4j Aura, 7.6 h of issue on Oct 29.

Incidents

Started in the last 7 days

FSSMTWToday

This week Week before

Latest: Neo4j Aura, issue on Nov 11.

Recovery

Median time back online

3 h 38 min

30 days ago Today

1 of 8 were over within an hour. Each dot is one incident; the dashed line is the median.

Components 85

All online

Aura Console (console.neo4j.io)
Aura API (api.neo4j.io)
Aura Agent
Aura MCP Service
AuraDB Free (*.databases.neo4j.io)
Customer Support Portal (support.neo4j.com)

AuraDB Virtual Dedicated Cloud (*.databases.neo4j.io) 3 parts

AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io)
AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)
AuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io)

AuraDB Professional (*.databases.neo4j.io) 3 parts

AuraDB Professional on AWS (*.databases.neo4j.io)
AuraDB Professional on Azure (*.databases.neo4j.io)
AuraDB Professional on GCP (*.databases.neo4j.io)

GCP (Google Cloud Platform) Services 6 parts

Google Cloud Platform Google Kubernetes Engine
Google Cloud Platform Google Cloud Storage
Google Cloud Platform Google Cloud Datastore
Google Cloud Platform Google Cloud Networking
Google Cloud Platform Google Compute Engine
Google Cloud Platform Identity & Access Management

AWS (Amazon Web Services) 46 parts

AWS ec2-ap-south-1
AWS eks-ap-south-1
AWS s3-ap-south-1
AWS ec2-ap-southeast-2
AWS eks-ap-southeast-2
AWS s3-ap-southeast-2
AWS s3-ca-central-1
AWS ec2-ca-central-1
AWS eks-eu-central-1
AWS s3-eu-central-1
AWS ec2-eu-central-1
AWS eks-eu-west-1
AWS ec2-eu-west-1
AWS s3-eu-west-1
AWS s3-eu-west-2
AWS eks-eu-west-2
AWS ec2-eu-west-2
AWS ec2-eu-west-3
AWS eks-eu-west-3
AWS s3-eu-west-3
AWS eks-us-east-1
AWS s3-us-east-1
AWS eks-us-east-2
AWS ec2-us-east-2
AWS s3-us-east-2
AWS s3-us-west-2
AWS eks-us-west-2
AWS ec2-us-west-2
AWS ec2-ap-northeast-2
AWS s3-ap-northeast-2
AWS eks-ap-northeast-2
AWS eks-ap-southeast-1
AWS s3-ap-southeast-1
AWS ec2-ap-southeast-1
AWS ec2-sa-east-1
AWS eks-sa-east-1
AWS s3-sa-east-1
AWS s3-ap-northeast-1
AWS eks-ap-northeast-1
AWS ec2-ap-northeast-1
AWS ec2-ap-east-1
AWS eks-ap-east-1
AWS s3-ap-east-1
AWS eks-eu-north-1
AWS ec2-eu-north-1
AWS s3-eu-north-1

Component 3rd Party Services 1 part

User Authentication (Auth0)

Neo4j User Tools 4 parts

Bloom (bloom.neo4j.io)
Browser (browser.neo4j.io)
Data Importer (data-importer.neo4j.io)
Aura Customer Metrics (customer-metrics-api.neo4j.io)

AuraDS (*.databases.neo4j.io) 3 parts

AuraDS on AWS (*.databases.neo4j.io)
AuraDS on Azure (*.databases.neo4j.io)
AuraDS on GCP (*.databases.neo4j.io)

AuraDS Enterprise (*.databases.neo4j.io) 3 parts

AuraDS Enterprise on AWS (*.databases.neo4j.io)
AuraDS Enterprise on Azure (*.databases.neo4j.io)
AuraDS Enterprise on GCP (*.databases.neo4j.io)

Azure (Microsoft Cloud Computing Services) 4 parts

Azure AKS
Azure Private Link
Azure Cloud Services (Compute)
Azure Storage Services

AuraDB Business Critical (*.databases.neo4j.io) 3 parts

AuraDB Business Critical (*.databases.neo4j.io) on AWS
AuraDB Business Critical (*.databases.neo4j.io) on Azure
AuraDB Business Critical (*.databases.neo4j.io) on GCP

Aura Graph Analytics 3 parts

Aura Graph Analytics on AWS
Aura Graph Analytics on Azure
Aura Graph Analytics on GCP

Last 90 days

10 incidents in 48 days tracked · no reported issues 96.2% of the time · typical incident 4 h 21 min

Aug 15 Today (UTC)

Recent incidents

Times in UTC

Nov 11
· 21:21
Maintenance
TLS certificate chain update (SSL.com root migration) Ongoing
Nov 11
· 15:49
Issue
TLS certificate chain update (SSL.com root migration) 5 h 31 min
Nov 11
· 08:03
Maintenance
TLS certificate chain update (SSL.com root migration) 7 h 46 min
Nov 6
· 22:58
Issue
Partially Degraded Service 2 h 20 min
Nov 2
· 15:22
Issue
Aura Console and API are experiencing a low amount of timeouts. We are investigating the issue. 2 h 5 min
Oct 29
· 09:11
Issue
Some Aura operations impacted currently for a single Cloud Service Provider 7 h 35 min
Oct 26
· 14:56
Issue
Issue impacting certain database operations for Aura customers on Azure 4 h 21 min
Oct 23
· 17:41
Major outage
Partial System Outage 5 min
Oct 20
· 07:37
Major outage
GCP - Europe West 2 - Partial Outage 7 h 13 min
Oct 13
· 09:18
Issue
Issue for some customers with instance metrics (endpoint and in Console) 2 h 55 min

All incidents on status.neo4j.io ↗

Having issues right now

All 672 services with issues

All services

Where this comes from

Stackpulse reads Neo4j Aura’s official status page at status.neo4j.io every 5 minutes and keeps 90 days of what changed. We don’t test Neo4j Aura ourselves, so a problem shows here once Neo4j Aura reports it.

Stackpulse isn’t affiliated with Neo4j Aura. Names and logos belong to their owners.

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