MoonPay outage on 6 October 2026
Major outageAn email when it goes down, and when it’s back.
“Moonpay balances disruption in the US”
MoonPay's Balance payment method for buying in the US had a major outage on 6 October, with the status page incident open from 08:37 to 17:01 UTC. The status page said new US customers could not sign up for Balances due to a vendor issue, and that the problem had started earlier, on Sunday at 16:16 UTC. At 17:01 UTC it reported the vendor issue resolved and functionality for new US users restored.
MoonPay’s own incident page ↗- When
- 08:37–17:25 UTC
- How long
- 8 h 48 min
- Incident open on its page
- 08:37–17:01 UTC
- Components affected
- 1
- MoonPay, 30 days before
- No other outages
What broke when
From MoonPay’s own status page: when it moved each component into trouble, and back.
At the same time
Started in the hour before or during it
And 347 lesser-known services. Problems at the same time are a clue, never proof that one caused another.
Timeline
Times in UTC
- Cause identified
- Payment Methods (Buy) - MoonPay Balance: partial outage
- Resolved
- Payment Methods (Buy) - MoonPay Balance: back to normal
Where this comes from
Stackpulse reads MoonPay’s official status page at status.moonpay.com every minute. The times above are when it reported the problem; the summary is written from its updates and checked against them.
Stackpulse isn’t affiliated with MoonPay. Names and logos belong to their owners.