No reported issuesAn email when it goes down, and when it’s back.
As of 03:31 UTC on 12 November 2026, Jelou's status page reports no issues. Its last reported problem was on 2 November 2026: “Intermittency in the National Registry – Peru”, critical, for 16 h 10 min from 18:08 UTC.
- Last problem
- 2 Nov · 16 h 10 min
- Problems, last 30 days
- 4 (4 critical)
- Typical incident
- 16 h 10 min
- Longest in 90 days
- 4 days · 8 Oct
Uptime
Jelou, last 30 days
93.62 %
Biggest dip: Jelou, 16.4 h of critical on Oct 24.
Incidents
Started in the last 7 days
0
This week Week before
No incidents this week. The last one: Jelou, critical on Nov 2.
Recovery
Median time back online
9 h 38 min
0 of 4 were over within an hour. Each dot is one incident; the dashed line is the median.
Components 35
All online
Website 1
part 
- https://jelou.ai
Channels 10
parts
- Facebook Messenger
- Instagram Direct Messages
- Facebook Feed
- Instagram Feed
- Web Widget
- X(Twitter)
- Alexa
- Google Assistant
Platform 10
parts
- Builder
- Outbound Campaigns
- Multiagent Panel
- Monitoring
- Datum
- Metrics
- Jelou Shop
- Human in the Loop
- Brain
- Autenticación e inicio de sesión
API 4
parts
- Jelou API
- Payments API
- Ecommerce API
- API de biometría
Cloud Service 2
parts
- AWS Cloud Servers(eu-west-3)
- AWS Cloud Servers(us-west-2)
External Services 8
parts
- Civil Register - Ecuador
- Servicio de Firma Electrónica
- PDF Generator
- SRI-Ecuador
- Mailing Service
- Reniec
- Registraduría Nacional del Estado Civil - Colombia
- Civil Registry – Peru
Last 90 days
5 incidents in 47 days tracked · no reported issues 86.1% of the time · typical incident 16 h 10 min
Recent incidents
Times in UTC
- Mantenimiento de base de datos 2 h
Maintenance - Intermittency in the National Registry – Peru 16 h 10 min
Critical - Mantenimiento de plataforma 2 h Maintenance
- Intermittent Issues with the Electronic Signature Service and 1 more 3 h 5 min Critical
- Mantenimiento rutinario de la plataforma 1 h 58 min Maintenance
- Intermittencies in GSE Electronic Signature Generation – Colombia 16 h 25 min Critical
- Mantenimiento rutinario de la plataforma 2 h Maintenance
- Scheduled Maintenance – National Civil Registry of Colombia 1 h Maintenance
- Slowness and Intermittency in Platform Services 2 h 5 min Critical
- Intermittency – Civil Registry Service 4 days
Issue
Having issues right now
Paribu Humanity (H) Yatırma ve Çekme İşlemleri
CriticalAWS · Bahrain (me-south-1) Region Availability
CriticalAWS · UAE (me-central-1) Region Availability
CriticalGW Sistemas O componente “SAAS Webtrans” e alguns outros componentes estão Inativos
Critical
Popular services
All servicesWhere this comes from
Stackpulse reads Jelou’s official status page at status.jelou.ai every 5 minutes and keeps 90 days of what changed. We don’t test Jelou ourselves, so a problem shows here once Jelou reports it.
Stackpulse isn’t affiliated with Jelou. Names and logos belong to their owners.
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