Intercom outage on 12 November 2026
Major outageAn email when it goes down, and when it’s back.
“Delays in outbound email delivery”
Intercom had delays in outbound email delivery from 21:18 UTC on 12 November until 18:37 UTC on 13 November, a period of 21 h 19 min. The status page attributed the delays to an ongoing Microsoft outage and said that only emails to Microsoft recipients were affected, with failed emails queued for retry. It reported delivery to Microsoft back to normal levels at 15:55 UTC on 13 November, about three hours before the incident was marked resolved.
- When
- 21:18–18:37 UTC
- How long
- 21 h 19 min
- Incident open on its page
- 21:17–18:36 UTC
- Intercom, 30 days before
- 1 other outage
At the same time
Started in the hour before or during it
And 931 lesser-known services. Problems at the same time are a clue, never proof that one caused another.
Timeline
Times in UTC
- Investigating
- Cause identified
- Fix in place, monitoring
- Resolved
Where this comes from
Stackpulse reads Intercom’s official status page at www.finstatus.com every minute. The times above are when it reported the problem; the summary is written from its updates and checked against them.
Stackpulse isn’t affiliated with Intercom. Names and logos belong to their owners.