Is Helpshift down?
No reported issues
From status.helpshift.com · checked 4 minutes ago · every 5 minutes
An email when it goes down, and when it’s back.
As of 03:30 UTC on 12 November 2026, Helpshift's status page reports no issues. Its last reported problem was on 16 October 2026: “HS Dashboard FAQ's Section – Service Degradation”, issue, for 1 h from 23:59 UTC.
- Last problem
- 16 Oct · 1 h
- Problems, last 30 days
- 1
- Typical incident
- 1 h
- Longest in 90 days
- 1 h · 16 Oct
Uptime
Helpshift, last 30 days
98.3 %
Biggest dip: Helpshift, 1 h of issue on Oct 16.
Incidents
Started in the last 7 days
0
This week Week before
No incidents this week. The last one: Helpshift, issue on Oct 16.
Recovery
Median time back online
1 h
0 of 1 were over within an hour. Each dot is one incident; the dashed line is the median.
Components 47
All online
- Management Portal
- Web Chat
- Web Support Page
- Mobile SDK
- Analytics Dashboard
- Amazon Webservices datacenter #1
- Amazon Webservices datacenter #2
- Email delivery
- Inbound email processing
- Webhooks
- Issues Analytics API
- Helpshift APIs
- Salesforce Sync
- Time Based Automation
- Bots
- Channel Integrations
- Auto Assignment
- CSV Reports
- PowerBi
- Quick Replies
- Language AI
- Pre-issue flow
- Audit Trail
- Smart Intents
- Push Notifications
- Issue Logs
- Tiny URL
- Show Logs
- Private Notes
- Sentiment Analysis
- User Presence Detection - RTO
- New Issue Automation
- Helpshift Dashboard
- Helpcenter(SDK)
- AI Agent Copilot Analytics
- Real-time Operations (RTO)
- FAQ
- End-User Presence Detection
- Issue Messages
- End-User Flows
- AI Reply
- Cloudflare (Third-Party Dependency)
- Text Template
- Smart Views
- Snowflake (Third-Party Dependency)
- Analytics API
- FAQ HS Dashboard
Last 90 days
2 incidents in 48 days tracked · no reported issues 99.8% of the time · typical incident 1 h
Recent incidents
Times in UTC
- Scheduled Maintenance 5 h
Maintenance - Scheduled Maintenance 4 h Maintenance
- System Update 1 h 50 min Maintenance
- HS Dashboard FAQ's Section – Service Degradation 1 h
Issue - Analytics Dashboard - Service Degradation 45 min Issue
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Critical
More in Customer Support
All 32 in Customer SupportWhere this comes from
Stackpulse reads Helpshift’s official status page at status.helpshift.com every 5 minutes and keeps 90 days of what changed. We don’t test Helpshift ourselves, so a problem shows here once Helpshift reports it.
Stackpulse isn’t affiliated with Helpshift. Names and logos belong to their owners.
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