Canvas by Instructure outage on 21 October 2026
Major outageAn email when it goes down, and when it’s back.
“500 errors when accessing Canvas Data 2”
On 21 October, Canvas by Instructure had a major outage in which users of Canvas Data 2 received 500 errors. The problem lasted about 1 hour 50 minutes, from 21:07 to 22:57 UTC; the status page listed both Canvas Data 2 and its AWS eu-west-1 region as in major outage from 21:06 to 22:54. According to the status page, the errors were due to a vendor outage, and a vendor fix was being monitored from 21:56 before the incident was marked resolved at 22:54. Claude, 20 Minutes and Musixmatch also had problems at the same time.
Canvas by Instructure’s own incident page ↗- When
- 21:07–22:57 UTC
- How long
- 1 h 50 min
- Incident open on its page
- 21:06–22:54 UTC
- Components affected
- 2
- Canvas by Instructure, 30 days before
- No other outages
What broke when
From Canvas by Instructure’s own status page: when it moved each component into trouble, and back.
At the same time
Started in the hour before or during it
And 158 lesser-known services. Problems at the same time are a clue, never proof that one caused another.
Timeline
Times in UTC
- Cause identified
- Canvas - Canvas Data 2: partial outage
- AWS Region - eu-west-1: partial outage
- Fix in place, monitoring
- Resolved
- Canvas - Canvas Data 2: back to normal
- AWS Region - eu-west-1: back to normal
Where this comes from
Stackpulse reads Canvas by Instructure’s official status page at status.instructure.com every minute. The times above are when it reported the problem; the summary is written from its updates and checked against them.
Stackpulse isn’t affiliated with Canvas by Instructure. Names and logos belong to their owners.