Blackbaud outage on 21 October 2026
Major outageAn email when it goes down, and when it’s back.
“Active Issue Alert – Blackbaud Education Management Solutions, Blackbaud eTapestry® - #000698846”
Blackbaud had a major outage from 11:22 UTC on 21 October to 13:27 UTC on 23 October, lasting 50 hours 5 minutes, with alerts covering Blackbaud Luminate Online, Blackbaud Education Management Solutions and Blackbaud eTapestry; it followed two earlier outages in the previous three days. The status page's own updates gave a shorter account for Luminate Online, listing a minor issue affecting some customers from 11:22 to 12:15 UTC on 21 October, and they did not state a cause. Musixmatch, Auto Trader UK and TimeEdit also had problems at the same time.
Blackbaud’s own incident page ↗- When
- 11:22–13:27 UTC
- How long
- 2 days
- Incident open on its page
- 11:22–12:15 UTC
- Components affected
- 1
- Blackbaud, 30 days before
- 3 other outages
What broke when
From Blackbaud’s own status page: when it moved each component into trouble, and back.
At the same time
Started in the hour before or during it
And 1823 lesser-known services. Problems at the same time are a clue, never proof that one caused another.
Timeline
Times in UTC
- Investigating
- Blackbaud Luminate Online® - Blackbaud Luminate Online®: degraded performance
- Resolved
- Blackbaud Luminate Online® - Blackbaud Luminate Online®: back to normal
Where this comes from
Stackpulse reads Blackbaud’s official status page at status.blackbaud.com every minute. The times above are when it reported the problem; the summary is written from its updates and checked against them.
Stackpulse isn’t affiliated with Blackbaud. Names and logos belong to their owners.