Blackbaud outage on 5 October 2026
Major outageAn email when it goes down, and when it’s back.
“Active Issue Alert – Blackbaud Education Management Solutions - #000696153”
Blackbaud had a major outage on 5 October from 12:07 to 17:07 UTC, about 5 hours, covering Blackbaud Luminate Online and an alert for Blackbaud Education Management Solutions. The status page's Luminate updates described delayed autoresponder delivery for a subset of customers; at 15:26 they said queued autoresponders were delivering again, and that incident was marked resolved at 16:38. Aircall, Notion, Fish Audio, Claude and Procore also had problems at the same time.
Blackbaud’s own incident page ↗- When
- 12:07–17:07 UTC
- How long
- 5 h
- Incident open on its page
- 12:07–16:38 UTC
- Components affected
- 1
- Blackbaud, 30 days before
- No other outages
What broke when
From Blackbaud’s own status page: when it moved each component into trouble, and back.
At the same time
Started in the hour before or during it
And 227 lesser-known services. Problems at the same time are a clue, never proof that one caused another.
Timeline
Times in UTC
- Investigating
- Blackbaud Luminate Online® - Blackbaud Luminate Online®: partial outage
- Cause identified
- Fix in place, monitoring
- Resolved
- Blackbaud Luminate Online® - Blackbaud Luminate Online®: back to normal
Where this comes from
Stackpulse reads Blackbaud’s official status page at status.blackbaud.com every minute. The times above are when it reported the problem; the summary is written from its updates and checked against them.
Stackpulse isn’t affiliated with Blackbaud. Names and logos belong to their owners.