37signals outage on 29 September 2026
CriticalAn email when it goes down, and when it’s back.
“Basecamp 5 and HEY are down”
On 29 September, 37signals had a critical outage from 12:07 to 12:35 UTC, about 28 minutes, during which Basecamp 5 and HEY had trouble loading. Highrise was also named as down. The status page opened the incident at 12:10 and said at 12:26 that the root cause had been found, without stating what it was. It reported both services coming back online at 12:30, back up at 12:32, and resolved at 12:34. KING OF TIME, Hostinger, Asana and Auto Trader UK also reported minor issues at the same time.
37signals’s own incident page ↗- When
- 12:07–12:35 UTC
- How long
- 28 min
- Incident open on its page
- 12:10–12:34 UTC
- 37signals, 30 days before
- No other outages
At the same time
Started in the hour before or during it
And 52 lesser-known services. Problems at the same time are a clue, never proof that one caused another.
Timeline
Times in UTC
- Investigating
- Resolved
Where this comes from
Stackpulse reads 37signals’s official status page at www.37status.com every minute. The times above are when it reported the problem; the summary is written from its updates and checked against them.
Stackpulse isn’t affiliated with 37signals. Names and logos belong to their owners.