# U-Haul outage on 3 November 2026

> On 3 November, U-Haul's Canada Centers were unable to process debit card payments from 14:59 to 17:32 UTC, a critical outage affecting card authorizations. The status page reported the fix at 17:32, but the incident stayed open until 17:57, about 2 h 58 min in total. According to the status page, the failures came from an update by its payment provider, Worldpay, and a file issue that was later corrected. Sentry, Aircall, HiBob, Thomson Reuters Legal, Blackbaud and Musixmatch also had problems at the same time.

- Service: [U-Haul](https://stackpulse.app/services/u-haul.md)
- Severity: critical
- Title on the status page: Resolved – Canada Centers Debit Payment Issues
- Started: 2026-11-03 15:00 UTC
- Ended: 2026-11-03 17:58 UTC
- Lasted: 2 h 58 min
- Incident open on the status page: 14:59–17:57 UTC
- The status page's incident: https://stspg.io/7nzgpp7vt1h6
- Page: https://stackpulse.app/services/u-haul/outages/2026-11-03-1500

## What broke when (UTC)

| Component | Status | From | To |
|---|---|---|---|
| Payments - Card Authorizations | major outage | 2026-11-03 14:59 | 2026-11-03 17:32 |

## At the same time

- [Musixmatch](https://stackpulse.app/services/musixmatch.md): issue from 2026-11-03 14:31 UTC
- [Blackbaud](https://stackpulse.app/services/blackbaud.md): issue from 2026-11-03 14:38 UTC
- [Sentry](https://stackpulse.app/services/sentry.md): critical from 2026-11-03 14:58 UTC
- [HiBob](https://stackpulse.app/services/hibob.md): major_outage from 2026-11-03 15:17 UTC
- [Aircall](https://stackpulse.app/services/aircall.md): major_outage from 2026-11-03 15:31 UTC
- [Thomson Reuters Legal](https://stackpulse.app/services/thomson-reuters-legal.md): major_outage from 2026-11-03 15:50 UTC
- [Daxko](https://stackpulse.app/services/daxko.md): issue from 2026-11-03 16:20 UTC
- [Arena AI](https://stackpulse.app/services/arena-ai.md): issue from 2026-11-03 16:29 UTC

Problems at the same time are a clue, never proof that one caused another.

Stackpulse isn't affiliated with U-Haul.