# Thomson Reuters Legal outage on 3 November 2026

> On 3 November, Thomson Reuters Legal had a major outage in which documents failed to be analyzed through the Litigation Document Analyzer feature in Westlaw US, from 15:50 to 17:47 UTC (1 h 57 min). The status page said a fix was implemented at 17:18, which is when the Westlaw US component's outage ended, and the incident was marked resolved at 17:47. Other services, including Sentry, U-Haul, HiBob and Aircall, also had problems at the same time.

- Service: [Thomson Reuters Legal](https://stackpulse.app/services/thomson-reuters-legal.md)
- Severity: major_outage
- Title on the status page: Westlaw - Litigation Document Analyzer failures
- Started: 2026-11-03 15:50 UTC
- Ended: 2026-11-03 17:47 UTC
- Lasted: 1 h 57 min
- Incident open on the status page: 15:50–17:47 UTC
- The status page's incident: https://stspg.io/bwn1nr4vnr9d
- Page: https://stackpulse.app/services/thomson-reuters-legal/outages/2026-11-03-1550

## What broke when (UTC)

| Component | Status | From | To |
|---|---|---|---|
| Westlaw - Westlaw US | partial outage | 2026-11-03 15:50 | 2026-11-03 17:18 |

## At the same time

- [Sentry](https://stackpulse.app/services/sentry.md): critical from 2026-11-03 14:58 UTC
- [U-Haul](https://stackpulse.app/services/u-haul.md): critical from 2026-11-03 15:00 UTC
- [HiBob](https://stackpulse.app/services/hibob.md): major_outage from 2026-11-03 15:17 UTC
- [Aircall](https://stackpulse.app/services/aircall.md): major_outage from 2026-11-03 15:31 UTC
- [Musixmatch](https://stackpulse.app/services/musixmatch.md): issue from 2026-11-03 15:56 UTC
- [Daxko](https://stackpulse.app/services/daxko.md): issue from 2026-11-03 16:20 UTC
- [Arena AI](https://stackpulse.app/services/arena-ai.md): issue from 2026-11-03 16:29 UTC
- [Zoom](https://stackpulse.app/services/zoom.md): issue from 2026-11-03 17:20 UTC

Problems at the same time are a clue, never proof that one caused another.

Stackpulse isn't affiliated with Thomson Reuters Legal.