# Thomson Reuters Legal outage on 22 October 2026

> On 22 October, Thomson Reuters Legal had a critical outage of its HighQ Collaborate and Publisher instances in the UK, US, US Gov, APAC, EMEA, Canada, UAE and offshore regions, lasting 3 h 25 min from 07:45 to 11:11 UTC. The status page marked the incident resolved at 09:37, said the issue was mitigated at 3:38 Central Time, and attributed the unavailable instances and login issues to an infrastructure disruption. Alura, Musixmatch, MoonPay and Canvas by Instructure also reported problems at the same time.

- Service: [Thomson Reuters Legal](https://stackpulse.app/services/thomson-reuters-legal.md)
- Severity: critical
- Title on the status page: Partial System Outage
- Started: 2026-10-22 07:45 UTC
- Ended: 2026-10-22 11:11 UTC
- Lasted: 3 h 25 min
- Incident open on the status page: 07:45–09:37 UTC
- The status page's incident: https://stspg.io/0njwny12j4ts
- Page: https://stackpulse.app/services/thomson-reuters-legal/outages/2026-10-22-0745

## What broke when (UTC)

| Component | Status | From | To |
|---|---|---|---|
| HighQ - UK HighQ (Collaborate) | major outage | 2026-10-22 07:45 | 2026-10-22 09:37 |
| HighQ - UK HighQ (Publisher) | major outage | 2026-10-22 07:45 | 2026-10-22 09:37 |
| HighQ - APAC HighQ (Collaborate) | major outage | 2026-10-22 07:58 | 2026-10-22 09:37 |
| HighQ - CAN HighQ (Collaborate) | major outage | 2026-10-22 07:58 | 2026-10-22 09:37 |
| HighQ - EMEA HighQ (Collaborate) | major outage | 2026-10-22 07:58 | 2026-10-22 09:37 |
| HighQ - OFFSHORE HighQ (Collaborate) | major outage | 2026-10-22 07:58 | 2026-10-22 09:37 |
| HighQ - UAE HighQ (Collaborate) | major outage | 2026-10-22 07:58 | 2026-10-22 09:37 |
| HighQ - USA HighQ (Collaborate) | major outage | 2026-10-22 07:58 | 2026-10-22 09:37 |
| HighQ - USA Gov HighQ (Collaborate) | major outage | 2026-10-22 07:58 | 2026-10-22 09:37 |

## At the same time

- [Musixmatch](https://stackpulse.app/services/musixmatch.md): issue from 2026-10-22 07:28 UTC
- [Alura](https://stackpulse.app/services/alura.md): major_outage from 2026-10-22 07:32 UTC
- [MoonPay](https://stackpulse.app/services/moonpay.md): major_outage from 2026-10-22 09:30 UTC
- [Canvas by Instructure](https://stackpulse.app/services/canvas-by-instructure.md): issue from 2026-10-22 09:44 UTC

Problems at the same time are a clue, never proof that one caused another.

Stackpulse isn't affiliated with Thomson Reuters Legal.