# Thomson Reuters Legal outage on 20 October 2026

> On 20 October, chats and uploads failed in Thomson Reuters Legal's CoCounsel for the UK and EU, with a critical outage recorded from 10:40 to 12:18 UTC (1 h 38 min). The status page incident was open longer, from 07:47 to 12:17 UTC, and its update said the issues were due to an ongoing problem in Google's europe-west2 region. Musixmatch and Reservo also had problems at the same time.

- Service: [Thomson Reuters Legal](https://stackpulse.app/services/thomson-reuters-legal.md)
- Severity: critical
- Title on the status page: Cocounsel now UK and EU Chats and uploads are failing
- Started: 2026-10-20 10:40 UTC
- Ended: 2026-10-20 12:18 UTC
- Lasted: 1 h 38 min
- Incident open on the status page: 07:47–12:17 UTC
- The status page's incident: https://stspg.io/5ndvm6cyts5k
- Page: https://stackpulse.app/services/thomson-reuters-legal/outages/2026-10-20-1040

## What broke when (UTC)

| Component | Status | From | To |
|---|---|---|---|
| CoCounsel Legal - CoCounsel Core - UK | major outage | 2026-10-20 10:39 | 2026-10-20 12:17 |
| CoCounsel Legal - CoCounsel Core - EU | major outage | 2026-10-20 10:39 | 2026-10-20 12:17 |

## At the same time

- [Musixmatch](https://stackpulse.app/services/musixmatch.md): issue from 2026-10-20 09:52 UTC
- [Reservo](https://stackpulse.app/services/reservo.md): major_outage from 2026-10-20 12:08 UTC

Problems at the same time are a clue, never proof that one caused another.

Stackpulse isn't affiliated with Thomson Reuters Legal.