# Thomson Reuters Legal outage on 8 October 2026

> On 8 October, Thomson Reuters Legal had a major outage from 14:09 to 16:14 UTC (2 h 5 min), with incident names also referring to latency, errors and degraded performance in CoCounsel and CoCounsel New Experience. The status page said Deep Research in Westlaw US and UK was timing out and not returning results, and it showed both Westlaw components affected from 14:08 until a fix was implemented at 16:00, before it marked the incident resolved at 16:13. Shopify, HubSpot, ElevenLabs, Litmus and several other services also reported problems at the same time.

- Service: [Thomson Reuters Legal](https://stackpulse.app/services/thomson-reuters-legal.md)
- Severity: major_outage
- Title on the status page: CoCounsel and CoCounsel New Experience Latency and Errors
- Started: 2026-10-08 14:09 UTC
- Ended: 2026-10-08 16:14 UTC
- Lasted: 2 h 5 min
- Incident open on the status page: 14:08–16:13 UTC
- The status page's incident: https://stspg.io/7f5zbqrl9xtz
- Page: https://stackpulse.app/services/thomson-reuters-legal/outages/2026-10-08-1409

## What broke when (UTC)

| Component | Status | From | To |
|---|---|---|---|
| Westlaw - Westlaw US | partial outage | 2026-10-08 14:08 | 2026-10-08 16:00 |
| Westlaw - Westlaw UK | partial outage | 2026-10-08 14:08 | 2026-10-08 16:00 |

## At the same time

- [Blackbaud](https://stackpulse.app/services/blackbaud.md): issue from 2026-10-08 13:28 UTC
- [Cursor](https://stackpulse.app/services/cursor.md): issue from 2026-10-08 13:55 UTC
- [Litmus](https://stackpulse.app/services/litmus.md): major_outage from 2026-10-08 14:11 UTC
- [Edmentum](https://stackpulse.app/services/edmentum.md): major_outage from 2026-10-08 14:23 UTC
- [Shopify](https://stackpulse.app/services/shopify.md): issue from 2026-10-08 14:50 UTC
- [HubSpot](https://stackpulse.app/services/hubspot.md): issue from 2026-10-08 14:52 UTC
- [ElevenLabs](https://stackpulse.app/services/elevenlabs.md): major_outage from 2026-10-08 15:19 UTC
- [GitLab](https://stackpulse.app/services/gitlab.md): major_outage from 2026-10-08 16:01 UTC

Problems at the same time are a clue, never proof that one caused another.

Stackpulse isn't affiliated with Thomson Reuters Legal.