# Thomson Reuters Legal outage on 29 September 2026

> On 29 September, Thomson Reuters Legal's CoCounsel New Experience had a critical outage from 15:39 to 16:09 UTC, lasting about 30 minutes, during which it was reported as unavailable and then as having degraded performance. The status page gave a longer window: it opened the incident at 15:26, said a fix had been implemented at 15:44, and marked the CoCounsel Core US component as affected until the incident was resolved at 16:08. Nextech, Hostinger, Daxko and Brave also reported problems at the same time.

- Service: [Thomson Reuters Legal](https://stackpulse.app/services/thomson-reuters-legal.md)
- Severity: critical
- Title on the status page: CoCounsel New Experience Degraded Performance
- Started: 2026-09-29 15:39 UTC
- Ended: 2026-09-29 16:09 UTC
- Lasted: 30 min
- Incident open on the status page: 15:26–16:08 UTC
- The status page's incident: https://stspg.io/x6h7vw9qzvnc
- Page: https://stackpulse.app/services/thomson-reuters-legal/outages/2026-09-29-1539

## What broke when (UTC)

| Component | Status | From | To |
|---|---|---|---|
| CoCounsel Legal - CoCounsel Core - US | major outage | 2026-09-29 15:26 | 2026-09-29 15:44 |
| CoCounsel Legal - CoCounsel Core - US | degraded performance | 2026-09-29 15:44 | 2026-09-29 16:08 |

## At the same time

- [Nextech](https://stackpulse.app/services/nextech.md): issue from 2026-09-29 15:39 UTC
- [Hostinger](https://stackpulse.app/services/hostinger.md): major_outage from 2026-09-29 15:41 UTC
- [Daxko](https://stackpulse.app/services/daxko.md): issue from 2026-09-29 15:41 UTC
- [Brave](https://stackpulse.app/services/brave.md): major_outage from 2026-09-29 15:57 UTC

Problems at the same time are a clue, never proof that one caused another.

Stackpulse isn't affiliated with Thomson Reuters Legal.