# PowerSchool outage on 20 October 2026

> On 20 October, PowerSchool's eFinancePlus had an outage affecting attachments: users could not view or open attached documents in certain modules and saw error messages. The incident was open from 13:55 to 15:05 UTC (1 h 11 min), but the status page reported a fix and restored functionality at 14:18, with the remaining time spent monitoring. Reservo, Rutter and Musixmatch also had problems at the same time.

- Service: [PowerSchool](https://stackpulse.app/services/powerschool.md)
- Severity: major_outage
- Title on the status page: eFinancePlus Attachment Access Issue
- Started: 2026-10-20 13:55 UTC
- Ended: 2026-10-20 15:06 UTC
- Lasted: 1 h 11 min
- Incident open on the status page: 13:55–15:05 UTC
- The status page's incident: https://stspg.io/q6gz490qc4q2
- Page: https://stackpulse.app/services/powerschool/outages/2026-10-20-1355

## What broke when (UTC)

| Component | Status | From | To |
|---|---|---|---|
| eFinancePlus | partial outage | 2026-10-20 13:55 | 2026-10-20 14:18 |

## At the same time

- [Reservo](https://stackpulse.app/services/reservo.md): major_outage from 2026-10-20 12:57 UTC
- [Rutter](https://stackpulse.app/services/rutter.md): issue from 2026-10-20 13:51 UTC
- [Musixmatch](https://stackpulse.app/services/musixmatch.md): issue from 2026-10-20 14:07 UTC

Problems at the same time are a clue, never proof that one caused another.

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