# Nequi outage on 29 October 2026

> On 29 October, Nequi had a critical outage affecting cash withdrawals and top-ups at Nequi agents (corresponsales) from 17:58 to 20:06 UTC, about 2 hours and 8 minutes. The status page said customers could not withdraw cash at Nequi agents during this time, while its incident title said the Nequi app was fully working. Litmus, Bling, Musixmatch and Vimeo also had problems at the same time, and Nequi had one other outage in the three days before.

- Service: [Nequi](https://stackpulse.app/services/nequi.md)
- Severity: critical
- Title on the status page: Ten en cuenta: Corresponsales Nequi con novedades La app Nequi funciona al 100%
- Started: 2026-10-29 17:59 UTC
- Ended: 2026-10-29 20:07 UTC
- Lasted: 2 h 8 min
- Incident open on the status page: 17:58–20:06 UTC
- The status page's incident: https://stspg.io/4b2dn9hwf9sc
- Page: https://stackpulse.app/services/nequi/outages/2026-10-29-1759

## What broke when (UTC)

| Component | Status | From | To |
|---|---|---|---|
| Retiros - Corresponsales Nequi | major outage | 2026-10-29 17:58 | 2026-10-29 19:36 |
| Retiros - Corresponsales Nequi | partial outage | 2026-10-29 19:36 | 2026-10-29 20:06 |
| Recargas - Corresponsales Nequi | major outage | 2026-10-29 17:58 | 2026-10-29 19:36 |
| Recargas - Corresponsales Nequi | partial outage | 2026-10-29 19:36 | 2026-10-29 20:06 |

## At the same time

- [Litmus](https://stackpulse.app/services/litmus.md): major_outage from 2026-10-29 17:00 UTC
- [Bling](https://stackpulse.app/services/bling.md): critical from 2026-10-29 17:21 UTC
- [Musixmatch](https://stackpulse.app/services/musixmatch.md): major_outage from 2026-10-29 17:40 UTC
- [Vimeo](https://stackpulse.app/services/vimeo.md): major_outage from 2026-10-29 18:03 UTC

Problems at the same time are a clue, never proof that one caused another.

Stackpulse isn't affiliated with Nequi.