# Nequi outage on 27 October 2026

> On 27 October, Nequi had a critical outage from 21:54 to 22:37 UTC, about 43 minutes. Bancolombia correspondent withdrawals were affected from 21:54. From around 22:08 to 22:11, the status page also listed problems with logging in to the Nequi app, transfers, ATM and correspondent withdrawals, top-ups and QR payments, and said some people could not enter the app; all were marked resolved at 22:36. This was Nequi's second outage in three days, and BigCommerce, Bluesky, Alura and DigitalOcean also had problems around the same time.

- Service: [Nequi](https://stackpulse.app/services/nequi.md)
- Severity: critical
- Title on the status page: Tener en cuenta
- Started: 2026-10-27 21:54 UTC
- Ended: 2026-10-27 22:37 UTC
- Lasted: 43 min
- Incident open on the status page: 21:54–22:36 UTC
- The status page's incident: https://stspg.io/xwh7n8szfcmg
- Page: https://stackpulse.app/services/nequi/outages/2026-10-27-2154

## What broke when (UTC)

| Component | Status | From | To |
|---|---|---|---|
| Retiros - Corresponsales Bancolombia | major outage | 2026-10-27 21:54 | 2026-10-27 22:36 |
| Envía - Envíos a Bancolombia | partial outage | 2026-10-27 22:11 | 2026-10-27 22:36 |
| Envía - Envíos entre Nequis | partial outage | 2026-10-27 22:08 | 2026-10-27 22:36 |
| Envía - Envíos de Bancolombia a Nequi | partial outage | 2026-10-27 22:08 | 2026-10-27 22:36 |
| Retiros - Cajero | partial outage | 2026-10-27 22:08 | 2026-10-27 22:36 |
| Retiros - Corresponsales Nequi | partial outage | 2026-10-27 22:08 | 2026-10-27 22:36 |
| Recargas - Corresponsales Nequi | partial outage | 2026-10-27 22:08 | 2026-10-27 22:36 |
| QR Entrecuentas | partial outage | 2026-10-27 22:08 | 2026-10-27 22:36 |
| Ingreso App Nequi | partial outage | 2026-10-27 22:11 | 2026-10-27 22:36 |

## At the same time

- [BigCommerce](https://stackpulse.app/services/bigcommerce.md): issue from 2026-10-27 21:24 UTC
- [Bluesky](https://stackpulse.app/services/bluesky.md): issue from 2026-10-27 21:42 UTC
- [Alura](https://stackpulse.app/services/alura.md): major_outage from 2026-10-27 22:12 UTC
- [DigitalOcean](https://stackpulse.app/services/digitalocean.md): major_outage from 2026-10-27 22:15 UTC

Problems at the same time are a clue, never proof that one caused another.

Stackpulse isn't affiliated with Nequi.