# Nequi outage on 25 October 2026

> Nequi had a critical outage on 25 October that lasted about 42 minutes, from 05:15 to 05:57 UTC, affecting PSE top-ups (Recargas - PSE) and PSE payments (Pagos por PSE); its status page marked both components as down from 05:14 and posted no explanation before reporting the incident resolved at 05:57. This was Nequi's third outage in three days, and Musixmatch reported a minor issue with degraded merch from 05:45 UTC, during the same period.

- Service: [Nequi](https://stackpulse.app/services/nequi.md)
- Severity: critical
- Title on the status page: Tener en cuenta
- Started: 2026-10-25 05:15 UTC
- Ended: 2026-10-25 05:57 UTC
- Lasted: 42 min
- Incident open on the status page: 05:14–05:57 UTC
- The status page's incident: https://stspg.io/gy9h84rsr2wn
- Page: https://stackpulse.app/services/nequi/outages/2026-10-25-0515

## What broke when (UTC)

| Component | Status | From | To |
|---|---|---|---|
| Recargas - PSE | major outage | 2026-10-25 05:14 | 2026-10-25 05:57 |
| Pagos por PSE | major outage | 2026-10-25 05:14 | 2026-10-25 05:57 |

## At the same time

- [Musixmatch](https://stackpulse.app/services/musixmatch.md): issue from 2026-10-25 05:45 UTC

Problems at the same time are a clue, never proof that one caused another.

Stackpulse isn't affiliated with Nequi.