# Nequi outage on 23 October 2026

> On 23 October, Nequi had a critical outage that stopped transfers from Bancolombia to Nequi for 39 minutes, from 08:50 to 09:29 UTC. The status page said the service could still receive money through registered keys, and it marked the incident resolved at 09:29 without giving a reason for the outage, which followed two other Nequi outages in the previous three days. Musixmatch, Rutter and Auto Trader UK also had minor problems at the same time.

- Service: [Nequi](https://stackpulse.app/services/nequi.md)
- Severity: critical
- Title on the status page: Envios Bancolombia a Nequi tienes disponible envíos con llaves
- Started: 2026-10-23 08:50 UTC
- Ended: 2026-10-23 09:29 UTC
- Lasted: 39 min
- Incident open on the status page: 08:50–09:29 UTC
- The status page's incident: https://stspg.io/7gxk46xpd1w5
- Page: https://stackpulse.app/services/nequi/outages/2026-10-23-0850

## What broke when (UTC)

| Component | Status | From | To |
|---|---|---|---|
| Envía - Envíos de Bancolombia a Nequi | major outage | 2026-10-23 08:50 | 2026-10-23 09:29 |

## At the same time

- [Musixmatch](https://stackpulse.app/services/musixmatch.md): issue from 2026-10-23 08:16 UTC
- [Rutter](https://stackpulse.app/services/rutter.md): issue from 2026-10-23 09:03 UTC
- [Auto Trader UK](https://stackpulse.app/services/auto-trader-uk.md): issue from 2026-10-23 09:16 UTC

Problems at the same time are a clue, never proof that one caused another.

Stackpulse isn't affiliated with Nequi.