# Nequi outage on 21 October 2026

> On 21 October, Nequi had a major outage from 05:37 to 06:35 UTC (59 minutes), during which transfers from Bancolombia to Nequi were unavailable. The status page marked its Bancolombia-to-Nequi transfers component as a critical outage from 05:36 to 06:34 and said users could still receive money using registered keys. Archive of Our Own, Blackbaud and Musixmatch also had problems around the same time.

- Service: [Nequi](https://stackpulse.app/services/nequi.md)
- Severity: major_outage
- Title on the status page: Envios Bancolombia a Nequi tienes disponible envíos con llaves y recarga desde PSE
- Started: 2026-10-21 05:37 UTC
- Ended: 2026-10-21 06:35 UTC
- Lasted: 59 min
- Incident open on the status page: 05:36–06:34 UTC
- The status page's incident: https://stspg.io/wkslhwl6gy2x
- Page: https://stackpulse.app/services/nequi/outages/2026-10-21-0537

## What broke when (UTC)

| Component | Status | From | To |
|---|---|---|---|
| Envía - Envíos de Bancolombia a Nequi | major outage | 2026-10-21 05:36 | 2026-10-21 06:34 |

## At the same time

- [Archive of Our Own](https://stackpulse.app/services/archive-of-our-own.md): critical from 2026-10-21 04:42 UTC
- [Blackbaud](https://stackpulse.app/services/blackbaud.md): major_outage from 2026-10-21 06:21 UTC
- [Musixmatch](https://stackpulse.app/services/musixmatch.md): issue from 2026-10-21 06:26 UTC

Problems at the same time are a clue, never proof that one caused another.

Stackpulse isn't affiliated with Nequi.