# Nequi outage on 4 October 2026

> On 4 October, Nequi's PSE top-ups and PSE payments had a critical outage from 05:28 to 07:15 UTC, lasting 1 h 47 min. The status page said this was scheduled maintenance on PSE and gave a window of 00:01 to 01:00 without stating a time zone, which is shorter than the incident was open. Nequi had one other outage in the three days before.

- Service: [Nequi](https://stackpulse.app/services/nequi.md)
- Severity: critical
- Title on the status page: Mantenimiento progrado PSE
- Started: 2026-10-04 05:28 UTC
- Ended: 2026-10-04 07:15 UTC
- Lasted: 1 h 47 min
- Incident open on the status page: 05:27–07:14 UTC
- The status page's incident: https://stspg.io/tsdy4f4cf08v
- Page: https://stackpulse.app/services/nequi/outages/2026-10-04-0528

## What broke when (UTC)

| Component | Status | From | To |
|---|---|---|---|
| Recargas - PSE | major outage | 2026-10-04 05:27 | 2026-10-04 07:14 |
| Pagos por PSE | major outage | 2026-10-04 05:27 | 2026-10-04 07:14 |

## At the same time

No other well-known service reported a problem that started then.

Problems at the same time are a clue, never proof that one caused another.

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