# Nequi outage on 1 October 2026

> Nequi had a major outage affecting its QR Entrecuentas feature from 23:55 UTC on 1 October to 01:07 UTC on 2 October, lasting 1 hour 12 minutes. The status page opened an incident at 23:54 and marked it resolved at 01:06, with no explanation of what went wrong.

- Service: [Nequi](https://stackpulse.app/services/nequi.md)
- Severity: major_outage
- Title on the status page: Ten en cuenta
- Started: 2026-10-01 23:55 UTC
- Ended: 2026-10-02 01:07 UTC
- Lasted: 1 h 12 min
- Incident open on the status page: 23:54–01:06 UTC
- The status page's incident: https://stspg.io/21d3z09f0mv7
- Page: https://stackpulse.app/services/nequi/outages/2026-10-01-2355

## What broke when (UTC)

| Component | Status | From | To |
|---|---|---|---|
| QR Entrecuentas | partial outage | 2026-10-01 23:54 | 2026-10-02 01:06 |

## At the same time

No other well-known service reported a problem that started then.

Problems at the same time are a clue, never proof that one caused another.

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