# MoonPay outage on 6 October 2026

> MoonPay's Balance payment method for buying in the US had a major outage on 6 October, with the status page incident open from 08:37 to 17:01 UTC. The status page said new US customers could not sign up for Balances due to a vendor issue, and that the problem had started earlier, on Sunday at 16:16 UTC. At 17:01 UTC it reported the vendor issue resolved and functionality for new US users restored.

- Service: [MoonPay](https://stackpulse.app/services/moonpay.md)
- Severity: major_outage
- Title on the status page: Moonpay balances disruption in the US
- Started: 2026-10-06 08:37 UTC
- Ended: 2026-10-06 17:25 UTC
- Lasted: 8 h 48 min
- Incident open on the status page: 08:37–17:01 UTC
- The status page's incident: https://stspg.io/146mvw9mlbkh
- Page: https://stackpulse.app/services/moonpay/outages/2026-10-06-0837

## What broke when (UTC)

| Component | Status | From | To |
|---|---|---|---|
| Payment Methods (Buy) - MoonPay Balance | partial outage | 2026-10-06 08:37 | 2026-10-06 17:01 |

## At the same time

- [Asana](https://stackpulse.app/services/asana.md): issue from 2026-10-06 08:39 UTC
- [ElevenLabs](https://stackpulse.app/services/elevenlabs.md): major_outage from 2026-10-06 09:09 UTC
- [Vercel](https://stackpulse.app/services/vercel.md): issue from 2026-10-06 09:13 UTC
- [Notion](https://stackpulse.app/services/notion.md): issue from 2026-10-06 09:50 UTC
- [Supabase](https://stackpulse.app/services/supabase.md): issue from 2026-10-06 12:22 UTC
- [Claude](https://stackpulse.app/services/claude.md): major_outage from 2026-10-06 12:25 UTC
- [Cursor](https://stackpulse.app/services/cursor.md): issue from 2026-10-06 12:41 UTC
- [Thomson Reuters Legal](https://stackpulse.app/services/thomson-reuters-legal.md): issue from 2026-10-06 13:09 UTC

Problems at the same time are a clue, never proof that one caused another.

Stackpulse isn't affiliated with MoonPay.